Amara Jayde Mesa
Hawaiian Gardens,CA
Summary
Customer service professional with over 5 years of experience in high-volume environments, focused on enhancing guest satisfaction through authentic interactions. Strong team player with a track record of adaptability and a commitment to ongoing personal and professional development. Quick learner with a desire to expand expertise across diverse areas.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Paramount, California
06.2025 - Current
- Crafted specialty coffee beverages following standardized recipes and customer modifications.
- Educated customers on menu items and promoted seasonal offerings.
- Built strong relationships with regular customers, recognizing preferences and anticipating needs to enhance their experience.
- Collaborated with partners to ensure efficient store operations during peak hours.
- Sustained clean work environment by sanitizing counters, washing dishes, and mopping floors.
Server
Parkside Market
Anaheim, CA
10.2024 - 06.2025
- Established genuine connections with guests, fostering interactions that encouraged repeat visits.
- Communicated customer requests to kitchen staff, contributing to a welcoming environment and meeting guest needs.
- Ensured order accuracy through active listening during order placement, enhancing customer satisfaction.
- Deliver menu items out in a timely manner and aid in teamwork by supporting other team members' sections when needed.
- Accurately process payments while handling cash, credit and debit cards using the POS as well as providing correct change for the guest.
Server Trainer, Bartender
Tally's Silver Spoon
Rapid City, South Dakota
08.2023 - 10.2024
- Ensures that all new members of the wait staff are equipped with the knowledge needed to properly serve guests and uphold the service standards of the establishment.
- Delivered upscale dining experience for novelty five-course dinners during peak volume.
- Crafted quality cocktails with traditional recipes and requested beverage recipes on the fly.
- Demonstrated in-depth knowledge of menu items and beverages while assisting guests.
- Accurately processes payments while handling cash, credit and debit cards using the POS as well as providing correct change for the guest.
Server Trainer, Service Professional
Olive Garden
Rapid City, South Dakota
04.2021 - 08.2023
- Led daily pre-shift meetings with servers to communicate specials, updates, and policy changes, ensuring team alignment.
- Partnered with management to identify training needs, improving service quality and staff development.
- Trained new staff on expectations and service standards to build a cohesive team.
- Delegated tasks to team members, promoting operational efficiency and teamwork.
Education
High School Diploma -
American School of Correspondence
Lansing, IL06-2020
Skills
- Customer service
- POS systems
- Payment processing
- Time management
- Teamwork and coordination
- Adaptability
- Communication skills
- Conflict resolution
- Staff training and development
- Leadership
Timeline
Barista
Starbucks
06.2025 - Current
Server
Parkside Market
10.2024 - 06.2025
Server Trainer, Bartender
Tally's Silver Spoon
08.2023 - 10.2024
Server Trainer, Service Professional
Olive Garden
04.2021 - 08.2023
High School Diploma -
American School of Correspondence