Amarellys Perez
Winter Park,FL
Summary
Dynamic customer service professional with a proven track record at DSK Law, excelling in active listening and critical thinking. Recognized for enhancing customer satisfaction and loyalty through effective problem resolution and informed recommendations. Adept at data entry and maintaining detailed records, ensuring seamless follow-up and issue resolution.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
DSK Law
Orlando, FL
07.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Stay at Home Mom
Stay At Home Mom
Orlando, FL
08.2022 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Delivery Driver
DoorDash
Orlando, FL
01.2022 - 07.2022
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Cashier
Bath & Body Works
Orlando, FL
09.2021 - 12.2021
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
GMS Connect
Orlando, FL
02.2018 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Lead
Mears Transportation
Orlando, FL
07.2017 - 02.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Bagger
Bags 4 Travel MCO
Orlando, FL
01.2017 - 07.2017
- Kept track of everything
- Organized luggage by color and resort on luggage tag
- Put luggage in cage after scanning the tag and resort it was going to put time on cage after closing time.
- Gave track driver's cage so they could load it in the truck and take it to the resort
Cashier
CiCis Pizza
Orlando, FL
03.2016 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Workforce Advantage Academy
Orlando, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
DSK Law
07.2024 - Current
Stay at Home Mom
Stay At Home Mom
08.2022 - 06.2024
Delivery Driver
DoorDash
01.2022 - 07.2022
Cashier
Bath & Body Works
09.2021 - 12.2021
Customer Service Representative
GMS Connect
02.2018 - 04.2019
Team Lead
Mears Transportation
07.2017 - 02.2018
Bagger
Bags 4 Travel MCO
01.2017 - 07.2017
Cashier
CiCis Pizza
03.2016 - 06.2016
Workforce Advantage Academy