Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Amarhye Roberson

Houston

Summary


Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Aiming to use proven customer service background and communication skills to effectively fulfill the requirements of my position.


Overview

2
2
years of professional experience

Work History

Data Entry Clerk

Thrivent Financial
08.2023 - 01.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Customer Service Representative

05.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Thurgood Marshall High School
Missouri City, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Marketing
  • Organization
  • Microsoft office
  • Inventory software

Timeline

Customer Service Representative

05.2024 - 03.2025

Data Entry Clerk

Thrivent Financial
08.2023 - 01.2024

High School Diploma -

Thurgood Marshall High School

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Amarhye Roberson