Amari Andrews
547 Blue Hill Ave,MA
Summary
Dynamic and results-oriented professional with a proven track record at Top Golf, enhancing guest satisfaction and loyalty through exceptional communication and customer service skills. Expert in multitasking and problem-solving, significantly improving front desk operations. Skilled in workflow coordination and fostering team collaboration, demonstrating strong leadership and adaptability.
Overview
4
4
years of professional experience
Work History
Front Desk Lead
Top Golf
09.2023 - Current
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Assist guest with Bay setup and provide instructions on how to use Top Golf technology
Front End Cashier
Dick's Sporting Goods, Inc
09.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Approached every question or concern with calm and level-headed approach.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
STEM Leader
La Colabortiva Youth Services
06.2020 - 08.2020
- Conducted group tutoring sessions to foster peer collaboration and enhance problem-solving abilities.
- Collaborated with fellow tutors to share best practices and develop innovative teaching strategies.
- Enhanced student understanding of STEM concepts by incorporating real-world examples and hands-on activities.
- Monitored student progress and provided feedback and support.
- Helped students build robotics
Education
University of Massachusetts, Dartmouth
North Dartmouth, MASkills
- Exceptional communication
- Initiative-taking
- Strong leadership
- Customer Service
- Multitasking Abilities
- Professional and mature
- Team building
- Time management abilities
- Adaptability
- Problem-solving aptitude
- Process Improvement
- Word Processing
- Workflow Coordination
- Scheduling Coordination
- Professionalism
- Reliability
- Hospitality best practices
- Oral and written communications
- Credit and cash payments
Timeline
Front Desk Lead
Top Golf
09.2023 - Current
Front End Cashier
Dick's Sporting Goods, Inc
09.2021 - 05.2022
STEM Leader
La Colabortiva Youth Services
06.2020 - 08.2020
University of Massachusetts, Dartmouth
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