Amari Dunn
Fayetteville
Summary
Proven Patient Access Representative with a track record of enhancing patient experiences at WellStar North Fulton Hospital by ensuring HIPAA compliance and offering tailored solutions. Skilled in insurance verification and renowned for exceptional customer service, I excel in fast-paced environments, demonstrating flexibility and a commitment to quality care.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Representative
WellStar North Fulton Hospital
06.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Personal Shopper
Sam's Club
04.2021 - 04.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
Crew Trainer
Zaxbys
05.2018 - 04.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Wheeler High School
Marietta, GA04-2018
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Money handling
- Problem-solving
- Team collaboration
- Payment processing
- Scheduling diagnostic procedures
- Punctual and hardworking
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
Timeline
Patient Access Representative
WellStar North Fulton Hospital
06.2024 - Current
Personal Shopper
Sam's Club
04.2021 - 04.2024
Crew Trainer
Zaxbys
05.2018 - 04.2021
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
High School Diploma -
Wheeler High School
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