Summary
Overview
Work History
Education
Skills
Timeline

Amari Green

Plano,TX

Summary

Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Waffle House. Excelled in customer relationship building and complaint handling, achieving sales quotas and enhancing team performance. Skilled in cross-selling and active listening, adept at driving customer satisfaction and loyalty. Proven track record of mentoring teams towards achieving excellence in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Salesperson

Waffle House
10.2022 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Achieved or exceeded company-defined sales quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to team objectives in fast-paced environment.
  • Presented professional image consistent with company's brand values.

Customer Fulfillment Associate

Amazon
08.2022 - 10.2022
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Received new stock and input values into computer system.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Call Center Representative

All My Sons Moving
06.2022 - 08.2022
  • Described product to customers and accurately explained details and care of merchandise.
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or email.

Manager in Training

Raising Cane's Restaurants
03.2021 - 07.2021
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Described product to customers and accurately explained details and care of merchandise.
  • Gained knowledge of company policies, protocols and processes.

Cashier

RaceTrac
10.2019 - 01.2020
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Shift Manager

Chick-fil-A
08.2016 - 10.2019
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained and mentored new employees to maximize team performance.

Education

University of North Texas, Denton, TX

Skills

  • Cross-selling products and services
  • Customer care
  • Active listening
  • Complaint handling
  • Negotiation
  • Competitive analysis
  • Customer relationship building
  • Closing techniques
  • Product description

Timeline

Salesperson - Waffle House
10.2022 - Current
Customer Fulfillment Associate - Amazon
08.2022 - 10.2022
Call Center Representative - All My Sons Moving
06.2022 - 08.2022
Manager in Training - Raising Cane's Restaurants
03.2021 - 07.2021
Cashier - RaceTrac
10.2019 - 01.2020
Shift Manager - Chick-fil-A
08.2016 - 10.2019
University of North Texas - ,

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Amari Green