Summary
Overview
Work History
Education
Skills
Timeline
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Amari Martin

New Haven,Connecticut

Summary

Proven track record in enhancing customer loyalty and streamlining warehouse operations, evidenced by roles at Uhaul Moving And Storage and FedEx:Ground. Expert in critical thinking and warehouse safety, achieving significant improvements in efficiency and reducing package damage rates. Demonstrate exceptional teamwork and problem-solving abilities, committed to excellence in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Uhaul Moving And Storage
Hamden, CT
06.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Package Handler

FedEx:Ground
Middletown, CT
07.2020 - 03.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Team Member

Popeyes
Hamden, CT
10.2019 - 04.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Electrical Technology - Electrician

Porter& Chester Institute - Hamden
Hamden, CT
08.2023

High School Diploma -

James Hillhouse High School
New Haven, CT
06.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Hand and power tool use
  • Wire Installation
  • Teamwork and Collaboration
  • Clear Communication
  • Following Instructions
  • Heavy Lifting
  • Warehouse Safety
  • OSHA Regulations Knowledge
  • Lockout and tagout procedures

Timeline

Customer Service Representative

Uhaul Moving And Storage
06.2021 - Current

Package Handler

FedEx:Ground
07.2020 - 03.2021

Team Member

Popeyes
10.2019 - 04.2020

Electrical Technology - Electrician

Porter& Chester Institute - Hamden

High School Diploma -

James Hillhouse High School
Amari Martin