Amari Robinson
Power Beginning Domestic Violence
Midland,GA
2
Certifications
7
years of professional experience
Customer Service Representative bringing hospitality and retail experience in guest greeting, front desk operations, issue handling, and checkout support. Builds rapport through clear communication, steady service, and quick responses while resolving 8+ concerns per day in busy environments. Brings customer satisfaction and product knowledge to every interaction.
Work History
Receptionist
1 Year 2 Months- Respond to guest concerns calmly and escalate issues when needed to support timely resolution.
- Support staff coordination by relaying seating updates and table status during busy periods.
- Balance guest requests, calls, and front desk tasks while keeping service moving efficiently.
- Record basic guest information and update notes for accurate shift handoffs.
Volunteer
6 Years 7 Months- Provide compassionate client service while maintaining a calm, professional approach in sensitive situations.
- Answer telephone inquiries and direct callers to the appropriate resource or staff member.
- Coordinate appointment details and follow-up communication to support daily service operations.
- Collect client information accurately and organize records for internal use.
Customer Service Sales Representative
1 Year 2 Months- Recommended products based on customer needs and store promotions to support add-on sales.
- Resolved customer concerns at the register and directed complex issues to the appropriate team member.
- Maintained accurate order details while supporting pickup, exchange, and return requests.
- Answered customer questions clearly and kept service interactions professional and courteous.
Sales Associate
3 Years 8 Months- Greeted customers and delivered attentive service throughout the store.
- Offered product suggestions to match guest needs and support purchase decisions.
- Built strong customer relationships through friendly, consistent follow-up at the register.
Restaurant Hostess
7 Months- Greeted 50 guestdaily at the entrance and directed them to available tables.
- Escorted guests to tables and helped maintain smooth front-of-house traffic during busy meal periods.
- Restocked condiments, silverware, napkins, and tablecloths to keep dining areas ready for service.
- Followed restaurant safety regulations to support a clean, compliant guest environment.
Education
Associate of Science - Health Sciences
- 3.5 GPA
- Major in: Health Science to become an Radiologist Tech
- Scholarship Recipient
- Member of the Woman's Soccer Team
High School Diploma
Skills
Customer service
Scheduling
Reservation coordination
Call management
Data collection
Upselling
Checkout processing
Point of sale operation
Merchandise promotion
Product recommendation
Guest issue resolution
Order accuracy
Front desk operations
Telephone etiquette
Multitasking
Complaint escalation
Certification
Dent assisting
Timeline
Receptionist
VALLEY Hospitality
09.2025 - CurrentRead More
Customer Service Sales Representative
Walmart
06.2025 - 08.2026Read More
Restaurant Hostess
Longhorn Steakhouse
01.2023 - 08.2023Read More
Sales Associate
Bath & Body Works
02.2021 - 10.2024Read More
Volunteer
Power Beginning Domestic Violence
04.2020 - CurrentRead More
Shaw High School
High School Diploma
Read More
Andrew College
Associate of Science from Health Sciences
Read More