Amari Wilson
Richmond,VA
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in employee training and cash handling. Enhanced operational efficiency through strategic improvements and exceptional customer service, resulting in increased satisfaction and repeat business. Skilled in staff management and policy enforcement, fostering a collaborative and compliant workplace environment.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Starbucks
Williamsburg, VA
12.2024 - 11.2026
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on best practices and company standards.
- Monitored inventory levels, coordinating restocking efforts to minimize shortages.
- Implemented operational improvements, enhancing workflow efficiency during peak hours.
- Resolved customer complaints promptly, ensuring high satisfaction rates and repeat business.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Server
Dog Street Gastropub
Williamsburg, VA
11.2025 - 01.2026
- Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Assisted in training new servers on menu items, service procedures, and restaurant protocols.
- Managed multiple tables efficiently during peak hours to enhance overall dining experience.
- Processed transactions accurately using point-of-sale systems, ensuring financial integrity.
- Recommended menu items based on guest preferences, enhancing satisfaction and repeat business.
- Implemented health and safety procedures to maintain cleanliness and compliance with regulations.
Project Fellow
Vote HBCU
Atlanta, GA
06.2024 - 11.2024
- Supported project coordination and execution for community engagement initiatives.
- Assisted in data collection and analysis to inform outreach strategies.
- Facilitated communication between stakeholders to enhance project alignment.
- Contributed to the development of educational materials for voter registration campaigns.
- Organized events promoting civic engagement at HBCUs across multiple states.
- Collaborated with local organizations to expand outreach efforts and resources available to students.
- Reduced project risks by proactively identifying potential issues and implementing mitigation strategies.
- Optimized resource allocation through accurate forecasting and monitoring of budgetary constraints.
Data Support Specialist
Learnspectrum
Remote
06.2024 - 11.2024
- Analyzed and resolved data discrepancies in support of operational efficiency.
- Assisted in data entry and management using advanced spreadsheet tools.
- Collaborated with teams to streamline data reporting processes and enhance
Education
Biology
Virginia Commonwealth University
Richmond, VABiology
Virginia State University
Petersburg, VA05.2027
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Cash handling expertise
- Policy enforcement
- Customer-oriented
Timeline
Server
Dog Street Gastropub
11.2025 - 01.2026
Shift Supervisor
Starbucks
12.2024 - 11.2026
Project Fellow
Vote HBCU
06.2024 - 11.2024
Data Support Specialist
Learnspectrum
06.2024 - 11.2024
Biology
Virginia Commonwealth University
Biology
Virginia State University