Amaria Anderson
Port Gibson
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
01.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative (Remote)
Alorica
01.2021 - 12.2021
- Addressed customer inquiries and resolved issues to enhance customer satisfaction.
- Improved customer retention by effectively handling complaints and providing solutions.
- Resolved billing discrepancies to ensure accurate account maintenance.
Data Entry Clerk (Remote)
Everise
07.2020 - 01.2021
- Entered data into company databases with high accuracy, ensuring information was readily accessible.
- Updated records regularly, preventing data discrepancies.
- Verified data entries to maintain database integrity.
Education
High School Diploma -
Port Gibson High School
Port Gibson, MS05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Continuum Global Solutions
01.2022 - 12.2024
Customer Service Representative (Remote)
Alorica
01.2021 - 12.2021
Data Entry Clerk (Remote)
Everise
07.2020 - 01.2021
High School Diploma -
Port Gibson High School
Similar Profiles
Shannon ServinShannon Servin
Health Care Associate at Continuum Global SolutionsHealth Care Associate at Continuum Global Solutions
Alashia MikellAlashia Mikell
Healthcare Customer Service Representative at Continuum Global SolutionsHealthcare Customer Service Representative at Continuum Global Solutions
Sakshi DudejaSakshi Dudeja
Associate Analyst at Continuum Global SolutionsAssociate Analyst at Continuum Global Solutions