Amaria Pippens
DeSoto,TX
Summary
Dynamic professional with a proven track record at Pilot Catastrophe, excelling in customer service and time management. Skilled in negotiating competitive insurance rates and enhancing client understanding of complex policies. Recognized for fostering trust and loyalty, leading to significant client retention and satisfaction. Proficient in data entry and administrative tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Assistant
The Failed Foundation
Dallas, TX
08.2020 - 01.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Worked personally with the kids and communicated with the parents.
Property Insurance Agent
Pilot Catastrophe
Richardson, TX
09.2022 - 11.2023
- Negotiated competitive rates with carriers while maintaining comprehensive coverage for clients'' properties, saving them money without sacrificing protection.
- Educated clients on various types of property insurance policies, ensuring they were well-informed about their options and benefits.
- Fostered a positive work environment by collaborating with team members, sharing best practices, and offering support when needed.
- Improved client understanding of complex policy terms by simplifying explanations in easy-to-understand language and providing relevant examples.
- Estimate Review - checked for completeness, accuracy and compliance onestimates from GC vendors ranging from $0.00 - $75,000, and compensatedinsureds off approved estimates.
Auto Insurance Agent
Pilot Catastrophe
Richards, TX
10.2020 - 09.2021
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
- Coordinated with local body shops to assign repair jobs and obtainedrental vehicles for customers for duration of restoration process. Reviewed police reports, photographs and other documentation to gaincomplete understanding of accident.
Education
Desoto Highschool
DeSoto, TXSkills
- Customer service
- Positive attitude
- Time management
- Data entry
Certification
State Farm property and auto certificate
Timeline
Property Insurance Agent
Pilot Catastrophe
09.2022 - 11.2023
Auto Insurance Agent
Pilot Catastrophe
10.2020 - 09.2021
Office Assistant
The Failed Foundation
08.2020 - 01.2025
Desoto Highschool