Amaria Porter
Snellville,GA
Summary
Proven Digital Shopper at Walmart, adept in e-commerce strategy and exceptional customer service, significantly enhanced shopping satisfaction through personalized recommendations and rigorous quality control. Skilled in order fulfillment and maintaining high satisfaction ratings, demonstrating attention to detail and a flexible schedule. Achieved consistent quality and timeliness goals, underscoring a commitment to excellence and efficiency.
Overview
1
1
year of professional experience
Work History
Digital Shopper
Walmart
09.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Participated in team meetings and staff training sessions.
Cook
Zaxby's Chicken Fingers & Buffalo Wings
07.2023 - 09.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
Bachelor of Science - Nursing
Middle Georgia State University
Macon, GA05-2028
Skills
- Order fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
- Online merchandising
- Customer service
- Prioritizing orders
- Attention to detail
Honor Student 2020-2024
I have maintained all A's and B's my whole high school career.
Timeline
Digital Shopper
Walmart
09.2023 - Current
Cook
Zaxby's Chicken Fingers & Buffalo Wings
07.2023 - 09.2023
Bachelor of Science - Nursing
Middle Georgia State University
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