Summary
Overview
Work History
Education
Skills
Timeline
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Amaria Thompson

East Meadows,New York

Summary

Proven professional with a track record of enhancing the admissions process at Rapha Primary Care through meticulous application review and innovative filing systems. Skilled in Office Administration and demonstrating exceptional Phone Etiquette, I excel in high-pressure environments, significantly improving customer loyalty at Mutual Of Omaha. Organized and familiar with admissions processes and offering expert-level administrative to support to both staff and guests. Understands importance of service and promotes excellence by completing error-free and fast work. Always ready to help others, resolve problems and improve processes.

Overview

3
3
years of professional experience

Work History

Admissions Assistant

Rapha Primary Care
08.2023 - 06.2024
  • Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
  • Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
  • Assisted applicants with admissions packet and served as point of contact throughout admissions process.
  • Established efficient filing systems for applicant documentation, reducing time spent searching for vital records when needed.

Customer Service Representative

Mutual Of Omaha
04.2021 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Healthcare Administration

The College of Health Care Professions
Houston, TX
05.2025

Associate of Science - Health And Medical Administrative Services

College of Health Care Professions
Houston, TX
05.2023

Skills

  • Office Administration
  • Higher Education Knowledge
  • Microsoft Office
  • Sales experience
  • Strong Organization
  • Maintaining confidentiality
  • Phone Etiquette

Timeline

Admissions Assistant

Rapha Primary Care
08.2023 - 06.2024

Customer Service Representative

Mutual Of Omaha
04.2021 - 01.2023

Bachelor of Science - Healthcare Administration

The College of Health Care Professions

Associate of Science - Health And Medical Administrative Services

College of Health Care Professions
Amaria Thompson