Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
4
4
years of professional experience
Work History
Housing Navigator
Ikron
02.2022 - Current
Provided housing support for an assigned group of clients.
Conducted CEA assessments for all identified PACT participants.
Established relationships with landlords to assist voucher holders in locating appropriate housing, especially those with accessible units.
Established working relationships with local housing partners and other housing resource entities.
Met with clients to assist with applications, housing search activities, and leasing appointments.
Met with clients to assist with annual review paperwork.
Provided housing workshops for PACT participants, if needed.
Documented all client activity and client progress to maintain a permanent record of client activity according to established methods and procedures.
Participated in daily team meetings and treatment planning review meetings.
Family Resource Coordinator
Wonderland Child And Family Services
01.2021 - 03.2023
Increased access to resources for families in need by coordinating with local agencies and organizations.
Built trust among parents/guardians through consistent communication channels allowing them input into decisions affecting their child's education.
Contributed to the Individualized Family Service Plan by facilitating initial and review meetings, contributing to the design of functional outcomes with appropriate resource-based criteria consistent with the WCFS service model, and monitored timelines and dates to adhere to ESIT regulations.
Community Resources: responsible for supporting clients and team members around resource issues. This required ongoing research for maintaining current information about community resources, including state and federal resources (SSI,Medicaid, WIC, etc.), local support services (recreational, social, respite, education, emergent needs, cultural resources, etc.), and other resources pertaining to families.
Understanding of regulatory agencies and ability to explain Part C and DDD regulations to families.
Responsible for ongoing data entry, analysis, and data management in state ESIT data management system, facilitated the completion of forms at the initial and exit IFSPs, and participated in other sources of data collection related to agency program evaluation.
Maintained client files, including documentation of all FRC contacts pertinent to cases according to agency procedures, responsible for all signed documentation regulated by Part C to be included in the client files, including updated copies of IFSPs, signed releases, and reports.
Participated in weekly team meetings, including actively supporting colleagues during team meetings, and presenting on cases as assigned.
Insurance Verification Specialist
Overlake Reproductive Health
10.2020 - 01.2021
Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Updated patient records with accurate, current insurance policy information.
Made contact with insurance carriers to discuss policies and individual patient benefits.