Amarilis Falconi-Kroeker
Santa Barbara,United States
Summary
Dedicated customer services professional with a background in conservation research and animal science. Passionate about community care and nature education.
Overview
5
5
years of professional experience
Work History
Library Assistant
Santa Barbara Public Library
Santa Barbara, CA
01.2024 - Current
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Answered patrons' questions and assisted in finding materials requested, both physical and digital
- Organized shelves, book displays, and other library areas according to established guidelines.
- Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items.
- Provided patrons with assistance in accessing community resources and programs.
Ambassador, Guest Services
Santa Barbara Zoo
Santa Barbar, CA
09.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Worked closely with Animal Care staff to ensure animal and guest safety and well being, overseeing interactive experiences such as giraffe feedings and Australian walkabout, adhering to AZA protocols.
- Provided guests with information on resident animals and their species in order to provide educational experience and promote conservation.
- Performed animal habitat sanitation and maintained Zoo's general cleanliness.
- Oversight of admissions and guest capacity tracking, membership sales and resolution of reservation issues for guests.
- Performed receptionist duties such as answering incoming calls, taking messages, and transferring calls to appropriate departments or personnel.
Research Assistant
Westmont College
Santa Barbara, United States
09.2020 - 05.2022
- Worked with principal investigator to coordinate qualitative research
- Independently carried out sample collection and analysis with microscope and camera equipment
- Data base comparison and organization (including creation and maintenance of Excel spreadsheets).
Intercultural Organization Leader
Westmont College
Santa Barbara, United States
08.2019 - 05.2022
- Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of community
- Educated community members about specific issues relating to Diversity, Equity & Inclusion
- Established and nurtured relationships, building awareness, engagement and leadership among constituents and other student organizations
- Successfully coordinated, implemented and spoke at numerous meetings, forums and community events
- Communication & promotion (e-mails, social media).
Education
Bachelor of Science - Ecology And Evolutionary Biology
Westmont College
05.2022
Skills
- Effective communication
- Event planning & scheduling
- Leadership & team management
- Community outreach
- Budgeting
- Administrative skills
- Research reporting
- Equipment management
- Technical Writing
- Advocacy experience
- Computer Assistance
- Point of Sale Software
Languages
Spanish
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Library Assistant
Santa Barbara Public Library
01.2024 - Current
Ambassador, Guest Services
Santa Barbara Zoo
09.2022 - Current
Research Assistant
Westmont College
09.2020 - 05.2022
Intercultural Organization Leader
Westmont College
08.2019 - 05.2022
Bachelor of Science - Ecology And Evolutionary Biology
Westmont College
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