Amarilis Rodriguez Nieves
Summary
- Dependable employee successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
- Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
- Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Server/Cook
Five Star Senior Living
01.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
Food Service Worker
Aramark
02.2019 - 05.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Assisted costumer in a busy retail environment, providing product recommendations and resolving inquiries.
- Handled cash transactions, operated the cash register, and maintained accurate records.
- Stocked shelves, organized merchandise display, and ensured a clean ans inviting store appearance.
- Collaborated with team members to achieve sales targets and enhance costumer satisfaction.
- Handled costumer complaints ans resolved issues in a professional and efficient manner.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Cleaned and organized kitchen, dining and service areas.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Observed diners to respond to additional requests and determine when meal completed.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Kitchen Manager
McDonald's Restaurant
08.2013 - 02.2019
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Provided outstanding costumer service, ensuring a positive dining experience for guest.
- Took costumer order, processed payment, and maintained accurate cash handling procedures.
- Collaborated with kitchen staff to ensure timely and accurate delivery and accurate delivery of food orders.
- Demonstrated in-depth knowledge of menu items, ingredients, and allergen information to address costumer queries effectively.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Education
No Degree - Physical Education
Caribbean University
Bayamon, PRHigh School Diploma -
Escuela Superior Juana Colon
Comerio, PR05.2000
Skills
- Dish Preparation
- Hospitality Service Expertise
- Bilingual proficiency in Spanish and English, both written and verbal
- Exceptional customer service and interpersonal skills
- Strong knowledge of food safety and hygiene protocols
- Ability to work in a fast-paced environment while maintaining attention to detail
- Effective problem-solving and conflict resolution abilities
- Excellent time management skills and ability to multitask
- Warm and Friendly
- Sales Expertise
- Stocking and Replenishing
- Price Memorization
- Suggestive Selling
- Staff Training
- Customer Relations
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Server/Cook
Five Star Senior Living
01.2022 - 09.2023
Food Service Worker
Aramark
02.2019 - 05.2020
Kitchen Manager
McDonald's Restaurant
08.2013 - 02.2019
No Degree - Physical Education
Caribbean University
High School Diploma -
Escuela Superior Juana Colon