Amarily Falcon
Chicago,IL
Summary
Dynamic Office Manager at Falcon & Sons Transportation LLC, recognized for enhancing team productivity and streamlining operations. Proven expertise in customer service and organizational skills, effectively managing budgets and vendor relationships. Successfully implemented efficient filing systems, ensuring confidentiality and promoting a collaborative work environment.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
9
9
years of professional experience
Work History
Office Manager
Falcon & Sons Transportation LLC
Chicago, IL
01.2022 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Cleaning Manager
Mommy Tribe Cleaning Services
Chicago, IL
05.2016 - Current
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Collaborated with other department managers to develop cohesive strategies for maintaining overall facility cleanliness.
Mail Carrier
United Postal Service
Chicago, IL
03.2020 - 09.2023
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
Education
Triton College
River Grove, ILHigh School Diploma -
Morton East High School
Cicero, IL06-2005
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Clerical support
- Scheduling
- Mail handling
- Employee supervision
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Falcon & Sons Transportation LLC
01.2022 - Current
Mail Carrier
United Postal Service
03.2020 - 09.2023
Cleaning Manager
Mommy Tribe Cleaning Services
05.2016 - Current
Triton College
High School Diploma -
Morton East High School