Amarilys Torres
Springfield,MA
Summary
Dynamic professional with extensive experience at Family Dollar, excelling in customer service and inventory control. Proven track record in enhancing team performance and optimizing stock management, resulting in increased customer satisfaction. Skilled in problem-solving and staff supervision, with a strong focus on operational efficiency and quality assurance in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager 1
Family Dollar
Springfield, MA
10.2025 - 12.2025
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service best practices and operational standards.
- Implemented inventory management techniques to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, informing product placement and promotional strategies.
- Collaborated with the store manager to enhance team performance through effective communication.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
EVS Porter
United Textile Product Inc.
West Springfield, MA
11.2021 - 11.2023
- Maintained cleanliness and sanitation standards in designated areas.
- Operated cleaning equipment efficiently to enhance facility hygiene.
- Assisted with inventory management of cleaning supplies and materials.
- Collaborated with team members to ensure timely completion of tasks.
- Followed safety protocols while handling hazardous materials and equipment.
- Adapted quickly to changing priorities and operational demands.
- Reported maintenance issues promptly to facilitate timely resolutions.
- Supported training of new staff on cleaning procedures and safety practices.
- Efficiently utilized floor care machines such as vacuum cleaners, floor scrubbers, carpet extractors for maintaining spotless floors throughout the property.
- Supported sustainability efforts with responsible use of resources, recycling initiatives, and environmentally friendly cleaning products.
- Contributed to a positive guest experience by maintaining clean and sanitary surroundings in high-traffic zones such as lobbies, elevators, and hallways.
- Maintained a well-organized work environment through diligent cleaning and organization of storage rooms and supply closets.
- Upheld high standards of cleanliness in all areas by adhering to established procedures and guidelines.
- Supported the maintenance team in addressing minor repairs or facilitating communication with external vendors when required.
- Increased cleanliness and safety by thoroughly cleaning all assigned areas, including restrooms, public spaces, and service corridors.
- Communicated effectively with supervisors regarding concerns or suggestions for improvement in cleaning processes or procedures.
- Consistently met deadlines for completing cleaning assignments while maintaining attention to detail for thorough results.
- Worked closely with housekeeping department ensuring seamless transition between teams'' responsibilities.
- Demonstrated flexibility in adapting to changing priorities or unexpected situations while maintaining a professional demeanor and commitment to service excellence.
- Streamlined custodial tasks by effectively managing time and prioritizing duties according to urgency or importance.
- Reduced cross-contamination risks by following strict protocols for handling hazardous materials and waste disposal.
- Enhanced customer satisfaction by promptly responding to requests for assistance or additional services.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Repair Technitian Sewing Repair & Learn Stitching
United Textile Product Inc.
West Springfield, MA
09.2021 - 07.2023
- Diagnosed and resolved mechanical malfunctions in textile machinery to optimize operational reliability.
- Conducted routine inspections to ensure optimal equipment performance and uphold operational safety standards.
- Collaborated with production teams to identify and resolve issues, enhancing repair response times.
- Implemented process enhancements to optimize repair workflows.
- Executed comprehensive assessments and repairs on industrial textile machinery to ensure optimal performance standards.
- Conducted training sessions for junior technicians to elevate repair skills and reinforce safety standards.
- Oversaw inventory management of spare parts to enhance operational efficiency.
- Documented and evaluated repair processes and outcomes to enhance team knowledge sharing.
- Oversaw inventory management of repair supplies to guarantee availability.
- Utilized diverse tools and diagnostic equipment to expedite repair processes.
- Diagnosed and repaired textile machinery, ensuring optimal performance and minimal downtime.
- Conducted routine maintenance on equipment to enhance reliability and extend lifespan.
- Implemented safety protocols during repair processes, promoting a secure work environment.
- Mentored junior technicians in best practices for equipment handling and repair techniques.
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Repaired and maintained wide range of small and large appliances successfully.
- Inspected and tested, repaired and refurbished products for proper operation.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Followed detailed repair and maintenance procedures for consumer products.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Expanded technical knowledge through continuous education in industry developments and trends.
Education
High School Diploma - Social Psychology
BARD College For Humanities
Holyoke, MA05.2009
High School Diploma - Management
Commerce High School
Springfield, MA07.2001
Skills
Problem-solving
Customer service
Store organization
Time management
Team building and leadership
Store opening and closing
Attention to detail
Customer service
Store operations
Team management
Goals and performance
Issue resolution
Inventory counting
Operations
Human resource policies
Workplace safety
Industrial sewing
Stitch speed adjustment
Seam finishing
Pattern reading
Sewing machine maintenance
Machine lubrication
Quality assurance
Zipper installation
Pocket placement
Thread selection
Material inspection
Measurement accuracy
Fabric cutting
Languages
English Spanish
Native or Bilingual
Timeline
Assistant Store Manager 1
Family Dollar
10.2025 - 12.2025
EVS Porter
United Textile Product Inc.
11.2021 - 11.2023
Repair Technitian Sewing Repair & Learn Stitching
United Textile Product Inc.
09.2021 - 07.2023
High School Diploma - Social Psychology
BARD College For Humanities
High School Diploma - Management
Commerce High School