Amaris Diaz
Henderson,USA
Summary
Organized and detail-oriented professional with a strong work ethic and commitment to goal achievement. Proven ability to manage office and administrative tasks efficiently in high-volume environments. Demonstrates effective time management and prioritization skills to enhance productivity.
Overview
12
12
years of professional experience
Work History
Caregiver
Wilma’s Home
Las Vegas, Nevada
08.2024 - Current
- Assisted clients with daily living activities and personal care routines.
- Facilitated communication between clients and healthcare professionals.
- Monitored client health and reported changes to families and medical staff.
- Maintained a clean and safe environment for clients at all times.
Medical Receptionist
Desert Radiology
Henderson, Nevada
12.2023 - 08.2024
- Managed patient check-in by retrieving charts, verifying data accuracy, and organizing necessary paperwork for efficient processing.
- Verified patients' insurance coverage and proactively followed up on missing or incorrect information to enhance billing accuracy.
- Coordinated communication among personnel to route messages, schedule internal appointments, and direct staff to appropriate departments.
- Protected patient data through strict compliance with HIPAA requirements.
Senior Scheduling Coordinator
Desert Radiology
Henderson, Nevada
01.2018 - 04.2021
- Coordinated and scheduled appointments across multiple departments and referring physician offices to streamline patient access.
- Managed schedules by communicating with individuals via text, call, and email to ensure timely updates.
- Avoided overbooking and errors through proactive communication about new appointments and schedule changes.
- Secured prior authorization from patients' insurance and verified benefits to facilitate appointment approvals.
Medical Receptionist
Desert Radiology
Henderson, Nevada
10.2016 - 01.2018
- Collected patient information, processed registration paperwork, and gathered payments to ensure smooth patient flow.
- Assisted patients via telephone and in-person to resolve billing and scheduling issues, enhancing patient satisfaction.
- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
- Protected patient data through strict compliance with HIPAA requirements.
Customer Service Representative
Smiths Food & Drug
Henderson, Nevada
07.2014 - 10.2016
- Addressed and resolved customer concerns and complaints, improving overall satisfaction.
- Informed customers of promotions and special offers, enhancing their purchasing decisions.
- Collaborated with colleagues to ensure consistent quality in customer experience.
Education
High School -
Penn Foster
Las Vegas, NV05-2015
Skills
- Insurance Verification and Authorizations
- HIPAA Compliance
- Patient Scheduling
- Administrative support
- Attention to detail
- Multitasking
- Professionalism
Timeline
Caregiver
Wilma’s Home
08.2024 - Current
Medical Receptionist
Desert Radiology
12.2023 - 08.2024
Senior Scheduling Coordinator
Desert Radiology
01.2018 - 04.2021
Medical Receptionist
Desert Radiology
10.2016 - 01.2018
Customer Service Representative
Smiths Food & Drug
07.2014 - 10.2016
High School -
Penn Foster