Amaris Velez
West Palm Beach,FL
Summary
At Xtreme Cuts, I excelled as a Receptionist, enhancing front desk operations and customer satisfaction through expert organization and time management. My adeptness in multi-line telephone operation and commitment to client relations significantly contributed to streamlining processes and maintaining a welcoming environment, showcasing my ability to manage tasks efficiently while fostering positive client interactions.
Overview
9
9
years of professional experience
Work History
Receptionist
Xtreme Cuts
West Palm Beach
09.2013 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
Education
John I Leonard
West Palm BeachSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Mail handling
- Multi-line telephone operation
- Staff management
- Good with kids
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Xtreme Cuts
09.2013 - 06.2022
John I Leonard