Amaris Irons
Great Lakes Honda
Akron,OH
5
years of professional experience
Dynamic professional with extensive experience at Great Lakes Honda, excelling in customer relations and office management. Proven ability to enhance operational efficiency through exceptional organization and time management skills. Successfully trained cashiers, resulting in improved transaction accuracy and customer satisfaction. Adept at handling multi-line phones and maintaining confidentiality in sensitive situations.
Work History
Receptionist
5 Years 3 Months- Answered multi-line phones and routed customers to sales, service, and parts departments.
- Greeted visitors, verified appointments, and maintained professional front-desk experience.
- Sorted mail, scanned documents, and maintained organized filing systems.
- Supported cashiering tasks by processing payments and issuing receipts.
- Relayed messages promptly to staff and followed up on pending customer requests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Head Cashier
5 Years 3 Months- Supervised cashier operations, ensuring accurate payment processing across sales and service transactions.
- Reconciled cash drawers and balanced daily deposits with high attention to detail.
- Trained new cashiers on POS procedures, payment handling, and customer service standards.
- Resolved billing discrepancies by coordinating with sales and service departments.
- Processed credit card, cash, and check payments while maintaining transaction accuracy.
- Supported front-desk flow by directing customers and answering cashier-related questions promptly.
- Assisted management with scheduling, coverage, and daily cashier workflow coordination.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Education
High School Diploma
Skills
Organization skills
Time management
Telephone skills
Data entry
Customer and client relations
Data inputting
File management
Mail handling
Multi-line telephone operation
Office management
Timeline
Receptionist
Great Lakes Honda
08.2021 - CurrentRead More
Head Cashier
Great Lakes Honda
08.2021 - CurrentRead More
Cuyahoga Falls High School
High School Diploma
Read More