Amaris Ortega
HOUSTON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Barista
Active Passion Coffee & Cafe
HOUSTON
01.2025 - Current
- Prepared high-quality espresso drinks using various brewing techniques.
- Provided excellent customer service by taking and fulfilling orders efficiently.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to ensure smooth cafe operations during busy hours.
- Educated customers about menu items and coffee origins to enhance their experience.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
general remodeling
General Remodeling And Construction
HOUSTON
01.2024 - 01.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Waitress Trainee
La Guitarra Con Sazon
HOUSTON
08.2024 - 09.2024
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted in taking and processing customer orders efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area and tables.
- Upsold menu items to enhance guest experience and satisfaction.
- Handled cash transactions and processed payments accurately.
- Resolved customer inquiries and complaints with professionalism and care.
- Participated in team meetings to improve service quality and efficiency.
- Maintained a professional attitude while working in a fast-paced environment.
Education
Business Administration And Management
Lone Star College
Houston, TX 05.2025 - 07.2026
Skills
- Customer service
- Team collaboration
- Problem solving
- Time management
- Sales techniques
- Communication skills
- Critical thinking
- Hospitality service expertise
- Opening and closing duties
- Clear communication
- Menu memorization
- Cash handling
- FLUENT IN [LANGUAGE]
- Problem-solving
- Team leadership
- Positive and professional
- Hospitality and accommodation
- Multitasking and organization
- Sales expertise
- Workflow management
Languages
Spanish
Professional
English
Professional
Timeline
Business Administration And Management
Lone Star College
05.2025 - 07.2026
Barista
Active Passion Coffee & Cafe
01.2025 - Current
Waitress Trainee
La Guitarra Con Sazon
08.2024 - 09.2024
general remodeling
General Remodeling And Construction
01.2024 - 01.2025