AMARIS WILLIAMS
McDonough
Summary
Customer Service Representative with 5+ years of experience in customer and reservation support and operations. Skilled in client support, strong communication, time management, and organization. Managed callback requests, customer needs, account follow-up, and delinquent account escalation while maintaining confidentiality and meeting service standards.
Overview
9
9
years of professional experience
Work History
Lead Customer Service Representative
Enterprise Mobility
Atlanta
11.2019 - Current
- Managed inbound/outbound calls for reservations, rate quotes, callbacks, and account inquiries, resolving complex billing, claims, and collection issues to enhance customer experience.
- Managed callbacks and A/R workflows to ensure program delivery and high Enterprise Plus member satisfaction, coordinating cross-functional teams and vendor relationships for seamless service execution.
- Provided exceptional customer service by assessing rental needs and employing problem-solving skills to deliver tailored solutions.
- Acted as primary liaison for customers, insurance companies, dealerships, and third-party vendors to facilitate communication and resolve issues.
Operations Lead
YMCA
Lithonia
08.2017 - 02.2019
- Streamlined budgeting process by transitioning from Excel to QuickBooks, improving accuracy and efficiency in financial reporting.
- Identified and resolved inefficiencies in non-routine systems, enhancing adaptability in a fast-paced environment.
- Facilitated customer service by managing inquiries, scheduling, and resolving service issues via telephone and email, ensuring clear communication and support.
Education
Bachelors - Integrated Studies (Concentration in Education & Philosophy)
Kennesaw State University
Certification - Leadership Studies
Kennesaw State University
Skills
- Customer Service
- Customer Issue Resolution
- Solutions-First Mindset
- Communication
- Collaboration
- Adaptability
- Time-Management
- Organization
- Technical Proficiency
- ECARS/Greenlight/Sabre
- Salesforce
- Zendesk
- Microsoft Office Suite
- Computer Systems Familiarity
Timeline
Lead Customer Service Representative
Enterprise Mobility
11.2019 - Current
Operations Lead
YMCA
08.2017 - 02.2019
Bachelors - Integrated Studies (Concentration in Education & Philosophy)
Kennesaw State University
Certification - Leadership Studies
Kennesaw State University