AMARRICK YOUNG
2250 Eldridge Pkwy
Summary
Experienced healthcare and customer support professional with 5+ years of experience in cardiac monitoring, ECG interpretation, patient coordination, and technical support. Skilled in identifying abnormal cardiac rhythms, escalating time-sensitive alerts, troubleshooting medical devices, managing schedules, and maintaining accurate clinical documentation. Strong background in communicating with patients, physicians, and healthcare teams while managing multiple priorities in fast-paced environments. Proficient in EMR systems, Microsoft Office, and remote customer support.
Overview
6
6
years of professional experience
Work History
Support Specialist
Precision Monitoring
09.2023 - 10.2026
- Managed daily schedules for patient monitoring assignments and appointment coordination.
- Coordinated patients, physicians, and healthcare providers to support timely cardiac monitoring services.
- Scheduled monitor placements, follow-ups, and device returns across the patient care workflow.
- Provided technical support and troubleshooting for cardiac monitoring devices.
- Maintained accurate patient records and tracked workflow updates for consistent documentation.
- Coordinated device distribution, onboarding, and patient instructions to support smooth service delivery.
Monitoring technician
Boston Scientific Cardiac Diagnostics, Inc
01.2021 - 08.2023
- Review cardiac rhythms daily for abnormal patterns and escalate urgent findings promptly.
- Interpreted ECG monitoring data to identify abnormal heart rhythms and potential critical cardiac events.
- Escalated concerning cardiac findings to physicians promptly, supporting timely clinical decision-making.
- Communicated monitoring results and patient concerns clearly to physicians and other healthcare professionals.
- Guided patients through monitor setup, troubleshooting, and device education with patient advocacy and customer service.
- Maintained accurate records and supported HIPAA compliance across daily monitoring workflows.
Education
High School Diploma -
Clear Brook High
Houston, TX06.2020
Skills
Patient Advocacy, Data Analysis, Telehealth Management, Team Collaboration, Adaptability, Time Management, Remote technical support, Customer service, Data entry, Microsoft Word, Microsoft Excel, Microsoft Office, Typing, Medical office experience, HIPAA compliance, Microsoft Outlook,
Timeline
Support Specialist
Precision Monitoring
09.2023 - 10.2026
Monitoring technician
Boston Scientific Cardiac Diagnostics, Inc
01.2021 - 08.2023
High School Diploma -
Clear Brook High