AMATALLA ALOUDI
Ann Arbor,MI
Summary
Results-oriented professional with 4 years of experience in consultative selling and customer service. Skilled in building relationships, identifying needs, and driving revenue through upselling and product demonstrations. Effective communicator in fast-paced environments, consistently exceeding expectations. Currently pursuing a Business Management degree and seeking to transition into a Sales Development Representative, Business Development Representative, or Entry-Level Account Executive role.
Overview
1
1
Language
4
4
years of professional experience
Work History
Foodservice Operations
Picasso Restaurant Group
08.2025 - Current
- Prepared and plated made-to-order meals for 100 guests per shift in fast-paced environment.
- Recommended daily specials and pairings, increasing average check value by 20% through consultative upselling.
- Answered menu and dietary questions, delivering exceptional customer service and resolving guest concerns.
Catering Bartender & Server
Sheraton Hotel
04.2024 - Current
- Increase beverage revenue by recommending premium selections based on guest preferences.
- Enhanced beverage revenue through tailored recommendations of premium selections based on guest preferences.
- Cultivated strong rapport with diverse clientele, ensuring exceptional customer satisfaction throughout events.
Catering & Culinary Team Member
Creative Dining Services
08.2025 - 04.2026
- Prepared made-to-order dishes at live pasta stations, ensuring satisfaction for approximately 70 guests per service.
- Accommodated dietary and allergen requests, maintaining high standards of speed and quality.
- Earned the 'Most Efficient Team Member' award for speed, consistency, and collaboration on a team of five.
Kitchen Assistant & Culinary Sales Associate
Sur La Table
01.2025 - 08.2025
- Led live cooking demonstrations for groups of 10, enhancing customer engagement.
- Recommended products based on customer needs, boosting retail revenue by 10%.
- Educated customers through hands-on product demonstrations, fostering repeat business.
Food Demonstrator / Brand Ambassador
Plum Market
06.2022 - 05.2024
- Engaged 30+ shoppers per shift with tailored product demonstrations and recommendations to enhance customer experience.
- Engaged 30+ shoppers per shift through product demonstrations and personalized recommendations.
- Cultivated long-term customer relationships by delivering knowledgeable and friendly service, fostering brand loyalty.
Education
Associate of Arts - Business Management
Washtenaw Community College
Ann Arbor01-2027
Skills
- Consultative Selling
- Customer Engagement
- Upselling
- Cross-selling
- Product Demonstrations
- Objection Handling
- Customer Relationship Management
- CRM Software
- POS Systems
- Microsoft Office Suite
- CRM tools
- Point of Sale Systems
- Problem Solving
- Communication
- Guest Satisfaction Tracking
- Prospecting
- Inventory Management
Core Sales Skills
- Consultative Selling
- Customer Relationship Management
- Prospecting
- Customer Engagement
- Upselling
- Cross-selling
- Product Demonstrations
- Objection Handling
- Communication
- Active Listening
- CRM
- Microsoft Office
- Time Management
- Problem Solving
Languages
Arabic
Timeline
Foodservice Operations
Picasso Restaurant Group
08.2025 - Current
Catering & Culinary Team Member
Creative Dining Services
08.2025 - 04.2026
Kitchen Assistant & Culinary Sales Associate
Sur La Table
01.2025 - 08.2025
Catering Bartender & Server
Sheraton Hotel
04.2024 - Current
Food Demonstrator / Brand Ambassador
Plum Market
06.2022 - 05.2024
Associate of Arts - Business Management
Washtenaw Community College