A MATHEW

• Worked with multiple clients

Compliance functions I have performed:

• Validation and Regulatory compliance for online business units
• Create and Manage functional modules within my responsibility on the GRC application
• Flag failures in the data for the Financial/Operations teams to review and correct
• Identify process inefficiencies within the framework for ongoing Business Analysis
• Work with compliance team to run the test cycles on preplanned timeline
• Map the process activities to an acceptable, unified and desired outcome
• Give recommendations on Operational improvements based on data tracking & analysis
• Conduct interviews with business units for process information and user requirements
• Create online user satisfaction surveys within business units to assess their challenges.

Governance functions I have performed:

• Be a part of the IT audits team with minimal guidance or oversight
• Review Customer Assurance Standards
• Review IT general control and application processes
• Help COBIT auditors with IT security policy reviews
• PCI security controls review as needed
• Documentation of change of controls/processes on regular basis
• Healthcare Project coordination during Affordable Care act transition
• Use GRC software to analyze large volumes of data for failures and non compliance.
• Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
• Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
• Managed quality programs to reduce overdue compliance activities.
• Developed analysis methodologies under close supervision of Business Analyst.
• Performed quality reviews with Project Manager to uncover workflow and communication issues.
• Assisted with training sessions to educate management personnel on compliance and regulatory standards through presentations.
• Monitored safety programs to verify compliance with federal standards.
• Managed practical action plans to respond to audit discoveries and compliance violations.
• Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
• Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
• Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
• Prepared training programs to improve compliance at all levels.
• Gathered, organized and evaluated data to make accurate assessments of current operations.
• Wrote and presented reports outlining findings and recommendations from compliance audits.
• Enhanced accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring and auditing.
• Monitored compliance with processes, policies, procedures and standards in regards to collection and management of annual contributions from shareholder companies.
• Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
• Counseled committees and department heads regarding compliance risks and standards.
• Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
• Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
• Reviewed contracts for compliance and privacy-related issues.
• Established and cultivated productive relationships with regulatory bodies.
• Developed and implemented internal control tests to verify employee compliance with established policies and procedures.
• Drove system improvement efforts from concept to completion while strategically managing outside vendors.

• Worked with multiple clients
• Identify business continuity risk of business divisions including BIA
• Define business processes and exposure to risks
• Define criticality of business units and likelihood of failure
• Develop plans to mitigate interruptions of processes deemed critical
• Identify alternative systems and procedures
• Identify Hot and Cold sites for back up facilities
• Develop plans for the potential impact of a wide range of disruption scenarios
• Assess financial and operational impacts for disruptions
• Create media relationship policy for potential disruptions
• Arrange alternative communication channels with customers & employees
• Address regulatory and compliance issues
• Create BCP tool box for disaster scenarios
• Design and Develop Employee BCP review manual
• Conduct Business Continuity classes for clients
• Assess and revise plans on a continuous basis as per changing threat scenarios
• Developed auditing program to address risks and evaluate regulatory requirements.
• Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
• Conducted or oversaw contingency plan integration and operation.
• Educated subordinate team members in use of LDRPS software, business objectives and performance objectives.
• Revamped plans to enhance company's capability of maintaining and recovering critical business functions.
• Used risk analysis tools, mitigation strategies and management approaches in consistent fashion with different departments.
• Organized and updated strategies for managing crisis events to modernize and enhance approaches.
• Devised and deployed training tools and business structures to help department leaders and liaisons develop and improve business continuity plans.
• Wrote reports to summarize testing activities and describe goals and recommendations.
• Created or administered training and awareness presentations or materials.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.

• Installed, configured and maintained network for training in 60+ seat environment
• Installed servers, desktops, modems, hubs, routers and switches
• Monitor network performance and software availability for training needs
• Trouble shoot and test network on continuous basis
• Install security patches and updates on timely manner
• Maintain server and desktop licensing for multiple providers
• Perform back-ups to server regularly
• Worked with colleagues and managers to improve the network infrastructure
• Manage relationship with training sponsor, clients, functional managers & consultants
• Manage technology training projects from initiating to closing
• Provide leadership to project teams of 8 to 20 consultants
• Interact with training clients to study scope and requirements of projects
• Coordinate consultant skills and availability for projects
• Develop WBS and process flows for projects
• Develop compensation and rate structure for consultants