Tania Alvarez
Milwaukee,Wisconsin
Summary
Innovative Compliance Officer offering expertise in regulatory compliance, audit procedures and project management. Strong history of providing excellent team leadership and management training programs to foster staff development. Outstanding program management capabilities with advanced knowledge in supervising business lines, compliance teams and audits.
Overview
10
10
years of professional experience
Work History
Performance and Compliance Coordinator
Ross Innovative Employment Solutions
Milwaukee , WI
2018.06 - Current
- Promoted compliance by advising management on needed or prohibited actions to comport with government regulations.
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Reviewed company forms, marketing materials and communication procedures for compliance with applicable laws and guidelines.
- Implemented company compliance programs by researching changes in W2 and Wisconsin legislation, maintaining company policy documentation, and educating personnel on compliance policies.
- Compiled internal information for compliance audit by reviewing company policy documentation, noncompliance reports, and investigations into W2 and state conduct.
Family & Community Resource Liaison
Racine Unified School District
Racine , WI
2017.09 - 2018.06
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
International Customer Solution Representative
The Master Lock Company
Oak Creek , WI
2016.06 - 2017.09
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
International Customer Service Representative
Focus Products Group
West Bend , WI
2015.04 - 2016.06
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns..
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Payment Specialist
Ross Innovative Employment Solutions
Milwaukee , WI
2013.01 - 2015.04
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income and generate invoices.
Education
MBA - Non Profit
Springfield College
Springfield, MA04.2018
Bachelor of Science - Non Profit
Springfield College
Springfield, MA12.2016
Skills
- Regulatory Standards
- Compliance Reporting
- Audit Coordination
- Risk Identification
- Critical Thinking
- Policy and Procedure Compliance
- Records Management Systems
- Complex Problem-Solving
- Regulatory and Compliance Understanding
- Online Databases
- Safety Audit Support
- Bilingual (Spanish/English)
Timeline
Performance and Compliance Coordinator
Ross Innovative Employment Solutions
2018.06 - Current
Family & Community Resource Liaison
Racine Unified School District
2017.09 - 2018.06
International Customer Solution Representative
The Master Lock Company
2016.06 - 2017.09
International Customer Service Representative
Focus Products Group
2015.04 - 2016.06
Payment Specialist
Ross Innovative Employment Solutions
2013.01 - 2015.04
MBA - Non Profit
Springfield College
Bachelor of Science - Non Profit
Springfield College
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