Amaurie Green
Midland,TX
Summary
Knowledgeable and dedicated individual, driven by hard work and great results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Appliance Sales Associate
Lowe's
Hurst, TX
01.2022 - Current
- Worked with members of other units to support cohesive shopping experiences
- Set up dynamic appliance displays to highlight product features and provide buyer information
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Followed up with vendors and customers to resolve delivery orders quickly
- Communicated with contractors to fulfill orders in short periods of time
- Assessed customer satisfaction with regular post-purchase check-ins
- Solved customer-identified problems with small and large appliances purchased in-store
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Associate
JCPenney
Hurst, Texas
09.2020 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times
- Resolved concerns with products or services to help with retention and drive sales.
Education
AP course in [Art,Literature,Anatomy,Government ] -
High School Diploma - undefined
Lawrence D Bell High School
Skills
- Loss Prevention Goals Monitoring
- Customer Service and Assistance
- Available Nights, Weekends and Holidays
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Customer Discussions
- Sales and Promotions
- Locating Merchandise
- Merchandise Recommendations
- Store Layouts
- Computer Proficiency and Microsoft Office
- Building Customer Relationships and Loyalty
- Store Presentation
Timeline
Appliance Sales Associate
Lowe's
01.2022 - Current
Customer Service Associate
JCPenney
09.2020 - 12.2021
AP course in [Art,Literature,Anatomy,Government ] -
High School Diploma - undefined
Lawrence D Bell High School
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