Amawndie Putney
Denver,CO
Summary
Detail-oriented tech support specialist with extensive experience in telecommunications, web development, and customer service support. Troubleshoots technical issues with ease and patience. Excellent instructional and problem-solving skills, as well as being a fast learner, reducing the concerns related to new or proprietary technology. Eager to contribute value to technical support team, whether in a remote or NOC environment.
Overview
11
11
years of professional experience
Work History
Freelance Web Developer
Eye Of The Storm Media
Denver, CO
04.2021 - Current
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Provided security maintenance and patching on website interface to maintain viability after launch.
- Proficient in Adobe Creative Suite
- Graphic designer
- Tutorial creation and remote training
Customer Service Representative
Aerotek (Deckers Outdoor Corporation)
Denver, CO
08.2020 - 03.2021
- Supported the customer care department by delivering an elevated customer service experience.
- Provided sensational problem-solving skills to resolve customers’ concerns.
- Maintained a consistent positive outlook and persona while providing quick resolutions to meet customer’s needs resulting in repeat business
- Exemplified active listening skills to carefully understand each customers’ concerns with courtesy and patience.
- Forged customer relationships which ultimately earned their loyalty and trust by being kind and helpful.
Customer Service Representative
Enterprise Holdings Inc., Rent-A-Car
Denver, CO
03.2015 - 12.2019
- Handled 75+ calls per day regarding car rental inquires for National, Alamo, and Enterprise.
- Troubleshot customer car rental agreement issues and concerns.
Technical Coordinator
Northwest Industrial Staffing
Kent, WA
09.2012 - 12.2014
- Handled 20-35+ calls per day regarding candidate staffing and client inquires.
- Managed the IT services including website maintenance, network and hardware setup/maintenance.
- Developed and implemented office procedures.
- Processed candidate applications and conducted screening/interviews.
- Administrated and maintained office technological polices.
NOC Technician
Comtech
Seattle, WA
10.2007 - 03.2009
- Assisted wireless and VOIP carriers troubleshooting issues regarding, address location information (E - 911).
- Developed training program for new hires and new technology for the tech-support section.
- Centralized the Knowledge Management System for the Network Operations Center.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
Education
Associate of Science - Web Development
Seattle Central College
Seattle, WAGraphic Design And Layout
Adobe Corporation
Seattle, WASkills
- Web development
- Proficient Adobe Creative Suite
- MS Office Trainer
- Technical support and assistance
- Remote access software
- Remote training material creation
- NOC Tier 2 support knowledge
- Marketing
- Video File Editing
- Graphic design integration
- Site template development
Timeline
Freelance Web Developer
Eye Of The Storm Media
04.2021 - Current
Customer Service Representative
Aerotek (Deckers Outdoor Corporation)
08.2020 - 03.2021
Customer Service Representative
Enterprise Holdings Inc., Rent-A-Car
03.2015 - 12.2019
Technical Coordinator
Northwest Industrial Staffing
09.2012 - 12.2014
NOC Technician
Comtech
10.2007 - 03.2009
Associate of Science - Web Development
Seattle Central College
Graphic Design And Layout
Adobe Corporation
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