Amaya Brooks
Jackson ,TN
Summary
Proven Direct Support Professional with a track record of enhancing client well-being and independence at Encare. Leveraged compassionate caregiving and behavior redirection skills to improve client self-sufficiency and achieve a 30% increase in positive outcomes. Certified in CPR/AED, adept at fostering client trust and coordinating comprehensive care plans.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Encare
Jackson, TN
05.2021 - 10.2024
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Sales Associate
Metro by T-Mobile
Jackson
01.2021 - 12.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Monitored customers for signs of security concerns and escalated issues to management.
Direct Support Professional
Capital City Lighthouse Charter School
Jackson
04.2019 - 06.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Assisted disabled clients to support independence and well-being.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Transported clients to medical and dental appointments to provide support.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2019
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
- Behavioral Management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Direct Patient Care
- Transportation
- Appointment Scheduling
- Patient Care
- Client Transportation
- Social Skills Development
- Patient Management
- Patient Assessments
- Care Plan Management
- Medical Records Management
- Care plan assessment
- Transportation Assistance
- Nutrition
- Indirect Patient Care
- Healthcare
- Community activities
- First-aid and CPR
- CPR Certification
- First Aid Certification
- Ability to Lift
- Cooking meals
- Certified in CPR/AED
Timeline
Direct Support Professional
Encare
05.2021 - 10.2024
Sales Associate
Metro by T-Mobile
01.2021 - 12.2023
Direct Support Professional
Capital City Lighthouse Charter School
04.2019 - 06.2019
High School Diploma -
Penn Foster Career School