Amaya Creel
Manager
Charlotte,NC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
4
4
years of professional experience
Work History
Manager
The Fat Parrot
Charlotte, NC
06.2021 - Current
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Trained new employees to perform duties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Bar Manager
Jackie Boys
Charlotte, NC
04.2022 - 10.2023
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Restocked beer and liquor regularly and after special events.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Porter Ridge Highschool
Indian Trail 06-2018
Skills
- Marketing
- Business development
- Cross-functional team management
- Verbal and written communication
- Relationship building
- Conflict resolution
- Staff management
- Customer service
- Team leadership
Timeline
Bar Manager
Jackie Boys
04.2022 - 10.2023
Manager
The Fat Parrot
06.2021 - Current
High School Diploma -
Porter Ridge Highschool