Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Education
Contact
Timeline
Generic

Amaya Duffy

Lafayette,LA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Clerk/Call Center Customer Service Representative

UPS
Lafayette, LA
03.2021 - Current
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Checked for accuracy by verifying data and records.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Created spreadsheets for more efficient recordkeeping.
  • Used computer software to store and retrieve data.
  • Followed data entry protocols, rules and regulations.
  • Utilized techniques for increasing data entry speed.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Merchandiser

Academy Sports & Outdoors
Lake Charles, LA
02.2020 - 02.2021
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Analyzed customer feedback and shopper trends to inform display designs.
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
  • Verified products appeared at correct locations in proper quantities.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Updated pricing and signage to complete product displays and educate customers.
  • Developed themes, props and lighting for merchandise displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Incorporated new design techniques to create innovative and eye-catching displays.
  • Developed merchandising strategy to efficiently move overstock.

UV- Production

Golfballs.com
Lafayette, LA
06.2018 - 08.2020
  • Oversaw logistics and inventory management for storeroom.
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Assembled and tested various products to meet production requirements and quality control standards.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Troubleshot production issues and provided timely solutions.
  • Inspected products and machines to maintain quality and efficiency.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Made sure that products were produced on time and are of good quality.
  • Resolved issues quickly to maintain productivity goals.
  • Followed safety procedures and guidelines to maintain safe working environments.

Education

Bachelor Of Science - Kinesiology

UNIVERSITY OF LOUISIANA
Lafayette, LA
12.2024

Pre-Occupational Therapy

MCNEESE STATE UNIVERSITY
Lake Charles, LA
08.2018

High School Diploma -

Acadiana High School
Lafayette, LA
05.2018

Skills

  • Proficient with MS PowerPoint, Word, and Excel
  • Proficient in Google Drive, Docs, and PowerPoint
  • Calculating budgets
  • Creating cover pages
  • Strong organizational and mathematical skills
  • Assembly Procedures
  • Quality Inspections
  • Cash Management
  • Coaching and Mentoring
  • Time Management Skills
  • Customer Satisfaction
  • Quality Management
  • Mail Processing
  • Typing reports and letters
  • Basic Knowledge of French (9 years of French Immersion)
  • Customer Experience
  • Recordkeeping Accuracy
  • Packing and Scanning
  • Customer Relationship Management
  • Shipping and Receiving
  • Teamwork and Collaboration
  • Planning and Coordination
  • Flexible and Adaptable
  • Critical Thinking
  • Problem-Solving
  • Data Entry
  • Self-Motivated
  • Active Listening
  • Multitasking Abilities

Accomplishments

  • El Corazon de Jesus Nursing Home San Juan, Puerto Rico (June 2014)

    • Painted the buildings

    Raked leaves outside

    Made the elderly feel special and interacted with them

    Went to the orphanage and played with the children

  • Acadiana High School Lafayette, LA (July 2017)

    • Maintain cleanliness of facility

Certification

  • Outstanding section of the band (color guard)
  • Academic Achievement Award
  • Most Improved High Stepper (dance team)
  • Academy of Business, Finance Pathway
  • National Retail Federation Customer Sales and Service Certification
  • CPR Certification

Education

Lafayette, LA,Lake Charles, LA,Lafayette, LA

Contact

Lafayette, LA 70506

Timeline

Clerk/Call Center Customer Service Representative

UPS
03.2021 - Current

Merchandiser

Academy Sports & Outdoors
02.2020 - 02.2021

UV- Production

Golfballs.com
06.2018 - 08.2020

High School Diploma -

Acadiana High School

Bachelor Of Science - Kinesiology

UNIVERSITY OF LOUISIANA

Pre-Occupational Therapy

MCNEESE STATE UNIVERSITY
Amaya Duffy