Summary
Work History
Education
Skills
Certifications & Licences
Clinical Experience
Timeline
Generic

Kya Crump

Los Angeles,CA

Summary

I am a nursing student, licensed phlebotomist and caregiver seeking clinical experience to build upon my education foundation and hone my patient-centered care skills. I have strong communication and an excellent understanding of the healthcare setting. I am eager to enhance my interpersonal skills and engage in a challenging environment.

Work History

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

ON-DEMAND RECRUITING SERVICES
  • Responsible for in-bound calls displaying great customer service skills to ensure highest level of customer satisfaction for various cases and projects
  • Communicate effectively and address customers' needs to provide accurate information, process inquires, and solve problems
  • Document all calls appropriately, and follow all procedures as dictated by policy procedures
  • Adhere to structured internet rules and regulations on call center floor.

RECEPTIONIST/ADMINISTRATIVE ASSISTANT

ON-DEMAND RECRUITING SERVICES
  • Perform all Office Assistant functions, including greeting all visitors and answering high volume calls
  • Update and maintain the company phone directory and other company contact lists
  • Sort and distribute incoming mail and prepare US/UPS/Fed Ex packages
  • Perform various support functions for skilled nursing center staff and residents.

Caregiver (CNA)

Sunrise Senior Living Home
  • Provide seniors assistance with activities of daily living, attend to individual care needs, notify management of changes in condition and recommend adjustments in the level of care and service, and also be responsible for a designated group of residents during the shift.

Education

Nursing

Tuskegee School of Nursing And Allied Health
Tuskegee, AL
12.2025

Skills

  • Excellent verbal and written skills
  • Ability to work independently and in a fast-paced environment
  • Deadline-oriented
  • Interpersonal skills
  • Trustworthy
  • Understanding of Privacy/HIPAA regulations
  • Critical Thinker
  • Patient Care and Safety
  • Patient Monitoring
  • Patient Advocacy
  • Medical Terminology
  • MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Dependable
  • Compassionate

Certifications & Licences

Certified Phlebotomy Technician I

License/Certification # CPT-02305720


FUTURO HEALTH - Los Angeles, CA 

Phlebotomy Training 2022


A-B-CPR- Los Angeles, CA

CPR, AED & First Aid Certified


BLS Certification - Woodland Hills, CA

ECard Code: 235415949869


American Heart Association: Basic Life Support (CPR & AED)



Clinical Experience

Phlebotomy Externship -  Gardena Women's Center 

  • Completed 50 successful venipuncture for blood testing from patients of varying ages, weights, and health statues, and completed 40 hours of phlebotomy training at clinical site.
  • 10 successful skin punctures for clinical laboratory test purposes
  • observation of two arterial punctures

Timeline

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

ON-DEMAND RECRUITING SERVICES

RECEPTIONIST/ADMINISTRATIVE ASSISTANT

ON-DEMAND RECRUITING SERVICES

Caregiver (CNA)

Sunrise Senior Living Home

Nursing

Tuskegee School of Nursing And Allied Health

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Kya Crump