Amaya Durham
Macon,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Emergency Roadside Dispatch position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Emergency Roadside Dispatcher
Geico
Macon, GA
11.2019 - 10.2022
- Contributed to the development of dispatch center policies and procedures that improved overall operational effectiveness.
- Handled escalated calls with empathy and professionalism, resolving complex issues while maintaining a positive rapport with customers.
- Enhanced customer satisfaction by efficiently coordinating with tow truck drivers and service providers for timely assistance.
- Reduced response times by streamlining the dispatch process through effective communication and coordination between emergency responders and motorists.
Customer Service Representative
Comcast
Fredericksburg, VA
07.2017 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor Of Business Administration - Management Information Systems
Virginia State University
Petersburg, VA05.2021
High School Diploma - General Studies
North Stafford High School
Stafford, VA06.2017
Skills
- Dispatch Software Familiarity
- Incident Prioritization
- Emergency Procedures
- Service Coordination
- Critical Thinking
- Data Entry
- Microsoft Office
Timeline
Emergency Roadside Dispatcher
Geico
11.2019 - 10.2022
Customer Service Representative
Comcast
07.2017 - 06.2019
Bachelor Of Business Administration - Management Information Systems
Virginia State University
High School Diploma - General Studies
North Stafford High School