Amaya Gonzalez
Jacksonville,FL
Summary
Well-rounded front office specialist possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
5
5
years of professional experience
Work History
Front Office Specialist
Dr. Janet A Betchkal
Jacksonville , FL
2022.02 - Current
- Provided professional and friendly customer service.
- Answered calls, addressed inquiries, and offered service information.
- Processed payments accurately and efficiently.
- Scheduled appointments for clients based on established procedures.
- Provided administrative support to other departments when needed.
- Organized filing system for easy retrieval of documents when needed.
- Compiled daily activity logs outlining transactions completed throughout the day.
- Resolved customer complaints promptly and courteously.
- Ensured proper handling of confidential information at all times in accordance with company policies.
- Maintained cleanliness of front desk area by organizing materials on a regular basis.
- Monitored incoming emails, faxes and mail ensuring timely response or forwarding to appropriate personnel.
- Calculated money due and processed payments.
- Greeted incoming patients, completed registration procedures and checked each into system.
- Handed out forms to complete or update and put newest information into computer database.
- Performed clerical tasks such as copying, faxing and calling patients, outside offices and insurance companies.
Food Preparation Worker
Panera Bread
Jacksonville , FL
2021.01 - 2022.01
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Measured ingredients required for specific food items being prepared.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Labeled containers with identifying information like date prepared and expiration dates.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Responded quickly to any requests from wait staff or management.
- Kept track of supplies used in the kitchen to ensure restocking when necessary.
- Performed additional tasks assigned by chef or supervisor.
Sales Assistant
Cricket Wireless
Jacksonville , FL
2019.01 - 2021.01
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Cross-trained in other departments within the store including checkout counter operations.
- Conducted periodic audits of merchandise pricing accuracy.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Accepted and completed cash, check and credit card payments.
Education
High School Diploma -
Orange Park High School
Orange Park, FL2018-05
Skills
- Document Management
- Problem-solving capabilities
- Insurance collaboration
- Customer service expertise
Languages
English
Professional
Timeline
Front Office Specialist
Dr. Janet A Betchkal
2022.02 - Current
Food Preparation Worker
Panera Bread
2021.01 - 2022.01
Sales Assistant
Cricket Wireless
2019.01 - 2021.01
High School Diploma -
Orange Park High School
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