Amaya Hill
Youngstown
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Apple Granny
Lewiston
07.2025 - 12.2025
- Managed reservations and seating arrangements to enhance guest flow and minimize wait times.
- Maintained cleanliness and organization of the host station and dining area.
- Answered phone calls and addressed guest inquiries with professionalism.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Engaged with customers to foster positive interactions and boost overall satisfaction.
- Accommodated guests with children and special needs to ensure a comfortable dining experience.
Counter Server
Youngstown Marketside
Youngstown
08.2024 - 06.2025
- Provided friendly customer service and assisted patrons with orders.
- Operated cash register and processed customer transactions accurately.
- Prepared food items following safety and quality standards.
- Assisted in inventory management by restocking supplies as needed.
- Trained new staff on counter procedures and service expectations.
- Maintained a clean, organized and stocked work station.
- Completed daily opening and closing duties including cleaning counters and restocking supplies.
Retail Sales Associate
Unlimited 716
Niagara Falls
04.2023 - 05.2025
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers by answering questions and locating merchandise, contributing to positive customer interactions.
- Greeted customers upon entering store and provided assistance to create welcoming atmosphere.
- Resolved customer complaints effectively to ensure satisfaction.
- Conducted inventory checks to ensure product availability and accuracy.
- Maintained store cleanliness and organized merchandise displays to enhance shopping experience.
Education
High School Diploma -
Lewiston Porter High School
Youngstown, NY06.2025
Some College (No Degree) - Communications
University At Buffalo
Buffalo, NYSkills
- Food safety
- Safe food handling
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Positive and professional
Certification
CITI Training Program
Received: February 2026
Received: February 2026
Timeline
Hostess
Apple Granny
07.2025 - 12.2025
Counter Server
Youngstown Marketside
08.2024 - 06.2025
Retail Sales Associate
Unlimited 716
04.2023 - 05.2025
High School Diploma -
Lewiston Porter High School
Some College (No Degree) - Communications
University At Buffalo