Amaya Salerno
Canastota,NY
Summary
Dynamic and engaging Beverage Server and Hostess with proven expertise in hospitality and accommodation, alongside a knack for upselling strategies, honed at Turning Stone Resort and Casino. Excelled in creating memorable guest experiences through exceptional service and meticulous organization. Demonstrated ability to increase profits through effective salesmanship and responsible alcohol service.
Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.
Overview
1
1
year of professional experience
Work History
Beverage Server
Turning Stone Resort and Casino
Verona, New York
08.2024 - Current
- Greeted customers and provided friendly service.
- Assisted guests with menu selections and answered questions about beverages.
- Maintained cleanliness of bar area, including countertops, shelves, glasses, utensils and equipment.
- Ensured compliance with alcoholic beverage control laws by monitoring guest consumption of alcohol.
- Checked identification cards before serving alcoholic beverages to patrons under legal drinking age.
- Carried trays loaded with food and beverage items safely through crowded areas without spilling or dropping items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Hostess
The crazy clam
Canastota
05.2023 - 06.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Monitored customer satisfaction levels throughout their meal experience.
Education
High School Diploma -
Canastota High School
Canastota06-2023
Skills
- Table setting and bussing
- Menu presentation
- Salesmanship
- Hospitality and accommodation
- Organization and Planning
- Efficient multitasking
- Money Handling
- Food Service
- Responsible Alcohol Service
- Point of sale system
- Drink recommendations
- Upselling strategies
- Cleanliness and sanitation
Timeline
Beverage Server
Turning Stone Resort and Casino
08.2024 - Current
Hostess
The crazy clam
05.2023 - 06.2024
High School Diploma -
Canastota High School