Amaya Samora
Crosbyton,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Head Bookkeeper
Citizens National Bank of Crosbyton
Crosbyton, TX
10.2023 - Current
- Provided accounting and bookkeeping services to clients.
- Created financial statements, including balance sheets and income statements.
- Maintained accurate general ledger accounts.
- Performed account reconciliations on a regular basis to ensure accuracy of information in the books of record.
- Balanced general ledger by reconciling entries.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Accessed financial information to answer questions and gather details about specific accounts.
- Performed financial calculations for amounts due, interest charges and balances.
- Oversaw daily banking activities including deposits, transfers, withdrawals.
- Organized documents related to financial transactions into an efficient filing system.
Bank Teller
Citizens National Bank of Crosbyton
Crosbyton, TX
07.2023 - 11.2023
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Performed cash handling duties including counting currency, coins and checks.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Researched customer inquires regarding their accounts using internal banking systems.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Opened new checking, savings and lines of credit for customer accounts.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Adhered to financial services security and audit procedures.
- Trained employees on cash drawer operation.
- Identified transaction errors when debits and credits did not balance.
Quality Control Inspector
Advanced Graphix
Lubbock, TX
07.2021 - 12.2022
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Performed first article inspection on incoming raw materials.
- Analyzed data from process control systems to identify trends in product quality.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Provided technical support to other departments regarding quality related topics and initiatives.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Trained new employees on proper use of test equipment and inspection techniques.
- Assisted engineering department with design verification tests as needed.
- Tested finished goods prior to shipment according to established protocols.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Selected samples for use as test models.
- Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
Barista
Ziggis coffee shop
Evans, CO
01.2021 - 07.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Placed orders with suppliers for delivery of products required for daily operations.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Received and accurately processed customer payments.
- Checked brewing equipment for proper functionality.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Weighed, ground and packed coffee beans for customer purchase.
Customer Service Lead
Dairy Queen Grill & Chill
Greeley, CO
04.2018 - 04.2020
- Handled customer inquiries and complaints in a professional manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Directed customer service staff activities, including training, coaching and performance management.
- Prepared food items according to company recipes and standards.
- Cleaned and maintained the dining area, kitchen equipment, and counters.
- Stocked supplies such as napkins, condiments, trays, cups, lids, straws.
- Operated cash registers to process customer payments efficiently.
- Provided excellent customer service by attending to guests needs promptly.
- Adhered to health and safety regulations while handling food products.
- Assisted fellow team members with various duties when needed.
- Checked food quality throughout shift to ensure freshness of ingredients used.
- Followed established guidelines for product rotation to ensure freshness of stock.
- Inspected equipment before use to identify any maintenance issues or malfunctions.
- Ensured that all food was cooked properly by verifying temperatures with thermometers.
- Placed orders with vendors as necessary for restaurant supplies and ingredients.
- Participated in regular staff meetings with other team members and supervisors.
- Modified requested menu items in POS system to customize orders.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Assisted management with monthly inventory control and weekly stock ordering.
- Tailored orders to address customer allergies and gluten concerns.
- Processed payments on cash register and counted back bills and change to patrons.
Education
GED -
Aims Community College
Greeley, CO08-2018
Skills
- Accounting And Bookkeeping
- General Ledger And Accounting
- Financial Reporting
- Bank Statement Reconciliation
- Payment Collection
- Data Entry
- Customer Relations
Timeline
Head Bookkeeper
Citizens National Bank of Crosbyton
10.2023 - Current
Bank Teller
Citizens National Bank of Crosbyton
07.2023 - 11.2023
Quality Control Inspector
Advanced Graphix
07.2021 - 12.2022
Barista
Ziggis coffee shop
01.2021 - 07.2021
Customer Service Lead
Dairy Queen Grill & Chill
04.2018 - 04.2020
GED -
Aims Community College