Cookie Betts
Portland,OR
Summary
Detail-oriented Head Bookkeeper with expertise in payroll administration, financial reporting, and tax compliance. Committed to enhancing bookkeeping processes and ensuring accurate financial data integrity.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Head Bookkeeper
Safeway
Portland, Oregon
08.2013 - Current
- Managed accounts payable and receivable transactions with high accuracy.
- Processed payroll for employees ensuring regulatory compliance.
- Utilized accounting software to uphold financial data integrity.
- Prepared financial reports to support informed budget planning.
- Collaborated with management to streamline bookkeeping processes.
- Trained new staff on bookkeeping procedures and software applications.
- Ensured compliance with local tax regulations through meticulous record keeping.
- Conducted monthly bank reconciliations, ensuring financial accuracy.
Customer Service Representative
Safeway
Portland, OR
08.2009 - 08.2013
- Enhanced customer satisfaction by resolving complaints promptly and professionally.
- Collaborated with team members to enhance customer experience through effective communication and support.
- Built strong customer relationships that fostered loyalty and repeat business.
- Resolved complex issues by coordinating with other departments, ensuring timely solutions to meet customer needs.
- Trained new employees on customer service protocols to uphold company standards.
- Processed transactions efficiently using point-of-sale systems.
- Handled returns and exchanges according to established procedures.
- Maintained cleanliness and organization of service area to ensure optimal operations.
Education
High School Diploma -
Cleveland High School
Portland06-1975
Skills
- Payroll administration
- Payroll processing
- Spreadsheets
- Month-end closing management
- Accounts payable management
- Accounts reconciliation
- Financial reporting
- Internal auditing
- Tax compliance
- General ledger management
- Accounting software
- Bank reconciliation
- Bookkeeping processes
- Accounting software
- Quickbooks
- Accounts reconciliation
- Data entry
- Policy implementation
- Project management
- Time management
- Problem solving
- Microsoft office
- Project management
- Microsoft office
Certification
Bartending certification
Timeline
Head Bookkeeper
Safeway
08.2013 - Current
Customer Service Representative
Safeway
08.2009 - 08.2013
High School Diploma -
Cleveland High School