Amaya Serrano
Greenville,NC
Summary
Adept at enhancing customer experiences and resolving conflicts, I leveraged my exceptional customer service and food safety oversight skills at Burnin99. My proactive approach in training new staff and managing high-volume situations showcases my commitment to quality and team support, significantly improving guest satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Burnin99
Greenville, NC
01.2025 - 10.2025
- Maintained knowledge of current menu items, ingredients, and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures and safety guidelines.
- Followed health safety guidelines when preparing and serving food products.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Retail Sales Associate
Halloween Express
Greenville, NC
09.2023 - 11.2023
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Helped customers by answering questions and locating merchandise.
- Trained and performed SFX makeup on clients through bookings.
- Managed schedules, customer service, and project planning.
Restaurant Hostess
First Watch
Greenville, NC
08.2022 - 09.2023
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations, waitlists, and special requests for large parties.
Education
East Carolina University
Greenville, NCSkills
- Team member support
- Quality control
- Positive and professional
- Professional appearance
- Customer feedback management
- Guest engagement
- Allergy awareness
- Supply restocking
- Foreign language proficiency
- Food safety oversight
- Hospitality service expertise
- Multitasking and organization
- Performance improvement
- Exceptional customer service
- POS operation
- Cleanliness standards
Languages
Spanish
Professional
Certification
- cpr certified
Timeline
Server
Burnin99
01.2025 - 10.2025
Retail Sales Associate
Halloween Express
09.2023 - 11.2023
Restaurant Hostess
First Watch
08.2022 - 09.2023
East Carolina University