Summary
Overview
Work History
Education
Skills
Timeline
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Amaya Walton

Winston-Salem,NC

Summary

Fast food professional with solid background in team leadership and operational efficiency. Strong focus on team collaboration and achieving results. Reliable with flexible approach to changing needs. Skilled in customer service, inventory management, and staff training. Known for excellent communication and problem-solving abilities. Developed leadership and team coordination skills in fast-paced food service environment. Excel in maintaining high standards of customer service and operational efficiency. Seeking to transition into new field where these skills can drive success and growth.

Overview

8
8
years of professional experience

Work History

Shift Manager-Fast Food

Bojangles' Famous Chicken 'n Biscuits
11.2024 - Current
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.

Shift Manager

Wendy's
09.2023 - 10.2024
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Fast Food Worker

Taco Bell Restaurant
11.2021 - 08.2023
  • Collaborated with team members to meet all food service needs for over 100 customers per day.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Achieved 100% on-time reporting record for every shift to relieve coworkers from duty.
  • Processed orders on POS system and accepted cash and charge payments.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.

Retail Sales Associate

Bath & Body Works
08.2017 - 11.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Education

Esthetician License -

Leon's Beauty School
Greensboro, NC
08-2017

GED -

Forsyth Technical Community College
Winston-Salem, NC
10-2016

Skills

  • Point of sale knowledge
  • High-volume dining
  • Stocking and replenishing
  • Sale expertise
  • Order accuracy
  • Food and beverage pairings
  • Cash handling expert
  • ServSafe Certified 2025
  • Communication skills

Timeline

Shift Manager-Fast Food

Bojangles' Famous Chicken 'n Biscuits
11.2024 - Current

Shift Manager

Wendy's
09.2023 - 10.2024

Fast Food Worker

Taco Bell Restaurant
11.2021 - 08.2023

Retail Sales Associate

Bath & Body Works
08.2017 - 11.2021

Esthetician License -

Leon's Beauty School

GED -

Forsyth Technical Community College

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Amaya Walton