AMAYA WARD
Running Springs,CA
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Server
Rocking K’ Ranch
Hemet, CA
03.2024 - 01.2026
- Bussed and reset tables to keep dining room and work areas clean.
- Curated wine recommendations tailored to enhance dining experiences.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Increased sales by 10%
Server
Southern Belle
Minooka, IL
05.2023 - 01.2024
- Managed multiple tables simultaneously during high-volume shifts.
- Implemented upselling techniques, contributing to increased sales through enhanced guest interactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Eyelash Technician
Lashbar Chi
Westmont, IL
04.2022 - 04.2023
- Collaborated with team members to enhance service offerings and improve customer satisfaction.
- Managed inventory of supplies, ensuring availability of materials for seamless operations.
- Educated clients on aftercare and maintenance for optimal lash longevity.
Shift Leader
Dunkin’ Donuts
Minooka, IL
11.2020 - 03.2021
- Trained new team members on operational procedures and customer service standards.
- Operated coffee and food preparation equipment efficiently to ensure quality service.
- Managed inventory levels to maintain stock availability and minimize waste.
Shift Leader
Frosty Tips
Shorewood, IL
05.2019 - 10.2019
- Assisted customers with product selections and inquiries to enhance satisfaction.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure smooth store operations during peak hours.
Education
Associate of Science - Computer Science
Mt. San Jacinto College
San Jacinto, CA05-2027
High School Diploma -
MINOOKA COMMUNITY HIGH SCHOOL
Minooka, IL05.2021
Skills
- Experienced with Toast POS system
- Guest engagement
- Cash handling
- Proficient in French
- Strong work ethic
- Exceptional customer service
Certification
- RBS Certification: 313547774
- Food Handler’s Certification: d74bc-jjkcc56
Timeline
Server
Rocking K’ Ranch
03.2024 - 01.2026
Server
Southern Belle
05.2023 - 01.2024
Eyelash Technician
Lashbar Chi
04.2022 - 04.2023
Shift Leader
Dunkin’ Donuts
11.2020 - 03.2021
Shift Leader
Frosty Tips
05.2019 - 10.2019
Associate of Science - Computer Science
Mt. San Jacinto College
High School Diploma -
MINOOKA COMMUNITY HIGH SCHOOL