Amaya Wilder
Columbus,GA
Summary
Dynamic and detail-oriented professional with proven customer service and team collaboration skills honed at Escapology and Belk. Excelled in high-pressure environments, adeptly managing customer concerns and fostering positive experiences. Demonstrates exceptional multitasking and time management abilities, ensuring efficient operations and customer satisfaction.
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Escapology
11.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and avoided overbooking.
Sales Associate
Belk
01.2021 - 08.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Nursing
Columbus State University
Columbus, GA05-2026
High School Diploma -
Warner Robins High School
Warner Robins, GA05-2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Professional appearance
- Telephone reception
Certification
- BLS (Basic life support)
Timeline
Host
Escapology
11.2022 - Current
Sales Associate
Belk
01.2021 - 08.2022
Bachelor of Science - Nursing
Columbus State University
High School Diploma -
Warner Robins High School
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