Amayrani Hinojosa
Candler,NC
Summary
Enthusiastic Sales Associate possessing expertise in the Retail industry. Reliable, punctual and hard working offering experience in managing teams and projects, maintaining stock, setting up promotions and merchandising items, able to excel in fast-paced, deadline-driven environments. Devoted to giving every customer a positive shopping experience.
I do belive being kind,helping and talking to customers drives sales and keeps customers coming back to shop and that's why I love retail.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Luckybrand
Asheville, NC
12.2021 - Current
- Supervised work of cashiers and key holders, training new team members and monitoring performance.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Answered customer questions and addressed complaints quickly and courteously to customers satisfaction.
- Greeted customers upon entrance to store and offered assistance in locating items.
- Handled customer transactions and balanced cash drawers.
- Planned shift activities, assigned duties and supervised employees.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
- Assisted in general housekeeping to maintain store image.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Monitored sales floor to prevent product loss and item damage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Assisted with hiring of new employees by verifying references and prior employment.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Associate/Interim Manager
Carter's
Asheville, NC
03.2018 - 12.2021
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Moved new launch product to the floor using store blueprint
- Used scanners to price change, audit,& inventory
- Assisted in supervising & training other teammates to ensure daily sales goals were met
- Identified needs of customers promptly and efficiently
- Use ladder daily, lifting boxes 25lb +
- Take out trash daily,clean ,sweep ,mop, dust entire store
- Deliver friendly customer service to all customers
- Recover store as needed
- Promote store credit card & rewards program
- Hang, fold clothing according to company policies, work as a team and alone to complete projects
Cashier
Walmart
Asheville, NC
11.2020 - 11.2021
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Discounted purchases by scanning and redeeming coupons.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Associate
Gap
Asheville, NC
10.2018 - 10.2019
- Identified needs of customers promptly and efficiently answered questions and helped them find the product they needed .
- Worked early morning shipment unboxed clothing & accessories
- Worked as a team daily to finish work including breakdown of boxes, take out trash daily , moved tables to the stockroom, carry 40Ib+
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Generated brand awareness and positive product impressions to increase sales.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Cashier/Grocery Bagger
Ingles Markets
Candler, NC
10.2017 - 10.2018
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Helped customers find specific products, answering questions and offering advice.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Assisted customers with account updates, new service additions and promotional offers.
- Verified customer ID's for alcohol or tobacco purchases
- Trained new team members in cash register operations
- Wiped down counters and work area and conveyor belt
Team Member
Target
Asheville, NC
03.2016 - 02.2017
- Received incoming product deliveries and relocated to storage shelves, tables or carts.
- Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
- Worked in areas such as clothing and accessories, beauty, home and food
- Stocked and rotated products, supplies and grocery items.
- Properly disposed of debris and box packaging.
- Checked shelves to ensure adequate stock.
- Manually lifted materials weighing up to 40 pounds on regular basis.
- While on the sales floor assisted customers by locating items they needed
- Worked as a team to finish projects and meet deadlines
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Cashier
Chapala mexican store
Arden, NC, NC
04.2014 - 01.2016
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed scheduled inventory counts and supply audits.
- Participated in physical inventory counts to keep information accurate and current.
- Stamped price tags on merchandise, referring to official price lists.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Prepared cash deposits and balanced store safe for opening and closing of business.
Education
High School Diploma -
TC Roberson High School
Arden, NCSkills
- Accurate money handling
- POS system operation
- Customer assistance
- Assessed customer product needs and interests in order to best recommend suitable items
- Fluent in Spanish
- Teamwork
- Reliable and dependable
- Building brand awareness
- Supervision & leadership
- Good work ethic
- Friendly, positive attitude
- Problem resolution
- Multitasking
- Computer skills
Timeline
Assistant Store Manager
Luckybrand
12.2021 - Current
Cashier
Walmart
11.2020 - 11.2021
Associate
Gap
10.2018 - 10.2019
Associate/Interim Manager
Carter's
03.2018 - 12.2021
Cashier/Grocery Bagger
Ingles Markets
10.2017 - 10.2018
Team Member
Target
03.2016 - 02.2017
Cashier
Chapala mexican store
04.2014 - 01.2016
High School Diploma -
TC Roberson High School