Summary
Overview
Work History
Education
Skills
Timeline
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Amayrany Abarca

Pomona,CA

Summary

Dynamic Customer Service Representative with a proven track record at TEKsystems, adept at managing high-stress situations while fostering strong customer relationships. Skilled in active listening and critical thinking, I excel in delivering exceptional service and coordinating effectively with teams to enhance customer satisfaction and retention. Proficient in Microsoft Office Suite.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

TEKsystems
06.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure to maintain repeat business
  • Responded to customer requests for products, services, and product information and redirected when needed to the best point of contact
  • Provided liaison assistance between customers and dealerships to provide customer care and retain a good relationship with the dealerships

Customer Service Representative

HR Block
12.2022 - 04.2023
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery for a seamless merge with a former franchise

Education

Bachelor of Science - Business Administration: Operations Management

California State Polytechnic University, Pomona
Pomona, CA
05-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer education
  • Coordination
  • Microsoft Office Suite

Timeline

Customer Service Representative

TEKsystems
06.2023 - Current

Customer Service Representative

HR Block
12.2022 - 04.2023

Bachelor of Science - Business Administration: Operations Management

California State Polytechnic University, Pomona

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