Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ambar Alvarado

Acworth,GA

Summary

Organized and proactive Customer Service and Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

3
3
years of professional experience

Work History

Customer Service Sales Representative

Rodriguez Painting
05.2021 - Current
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Education

BBA - Business Administration - Current

Kennesaw State University
Kennesaw, GA
08.2023

BBA -

Chattahoochee Technical College
Marietta, GA
05.2023

High School Diploma -

North Cobb High School
Kennesaw, GA
05.2020

Skills

  • Goal-Oriented
  • Upselling
  • Customer Education
  • Appointment Scheduling
  • Persuasion techniques
  • Sales Quota Achievement
  • Contract Negotiations
  • Fluent in Multiple Languages
  • Product Knowledge
  • Client Relationship Building
  • Follow-up skills
  • Incoming Call Management
  • Customer Complaint Resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Sales Representative

Rodriguez Painting
05.2021 - Current

BBA - Business Administration - Current

Kennesaw State University

BBA -

Chattahoochee Technical College

High School Diploma -

North Cobb High School

Similar Profiles

CREATE PROFILE
Ambar Alvarado