Ambar Carrion
Manager
Las Vegas,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as 12+ years of experience in customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Service Supervisor
MSG Sphere
08.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Conducted regular team meetings, fostering a positive work environment and open communication among staff members.
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Managed conflict resolution between guests and employees when needed resulting in timely resolutions without escalation.
- Monitored team performance to confirm customer service standards were consistently met.
- Supported team members by offering constructive feedback and coaching as needed.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
Food and Beverage Team Leader
Target
09.2022 - 08.2023
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Manager
Caesars Entertainment
09.2021 - 09.2022
- Oversaw all Food & Beverage operations on casino floor as needed.
- Supervised a team of 100+ fountain workers daily.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assistant Concessions Manager
Red Rock Casino Resort & Spa
07.2020 - 09.2021
- Oversaw 5 F&B outlets within the resort and supervised a team of over 60 TM's.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Coordinated concession team, food preparation and storeroom operations.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Directed training and retraining of employees to boost performance and enhance business results.
Department Head
Albertsons
04.2014 - 07.2020
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
- Achieved consistent growth targets through proper forecasting and scalability-focused business planning.
Education
High School Diploma -
Canyon Springs High School
North Las Vegas, NVSkills
- Product and Service Knowledge
- Budget Planning and Administration
- Scheduling and Coordinating
- Staff Leadership
- Managing Multiple Priorities
- Shrinkage Prevention
- Employee Coaching and Motivation
- Operational Procedures
- Food Safety and Quality
- Multitasking and Time Management
Certification
Food Handler Card
Alcohol Awareness Card
Sheriff's Card
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Supervisor
MSG Sphere
08.2023 - Current
Food and Beverage Team Leader
Target
09.2022 - 08.2023
Manager
Caesars Entertainment
09.2021 - 09.2022
Assistant Concessions Manager
Red Rock Casino Resort & Spa
07.2020 - 09.2021
Department Head
Albertsons
04.2014 - 07.2020
High School Diploma -
Canyon Springs High School