Ambar C. Negron
Brooklyn,NY
Summary
Energetic and bilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Jetblue
10.2022 - Current
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Provide assistance to disabled Customers and/or unaccompanied minors.
- Provide outstanding customer service consistently and serve as an ambassador of the JetBlue brand
- Serve as the primary respondent to Customer issues onboard while finding creative resolutions to ensure Customer satisfaction
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Monitored cabin during flights and responded to passenger inquiries or issues.
Store Manager
The Children's Place
01.2018 - 10.2022
- Leading store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Responsible for leading store teams driving sales in a high volume traffic store, brand loyalty, setting the expectations and providing exceptional customer service as well recruiting and developing top retail talent to meet store and company goals.
- Approved regular payroll submissions for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
The Children's Place
01.2016 - 01.2018
- Help the Store Manager in the hiring and recruiting process, assesses associates performance and provide them feedback and coaching
- Make sure all loss prevention procedures and standards are used.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Cashier
Sephora
01.2017 - 01.2018
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Store Lead
The Children's Place
01.2014 - 01.2016
- Lead by example, being an LOD (leader on duty) in every shift making sure everyone exceeds their goals.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
The Children's Place
01.2011 - 01.2014
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Achieved or exceeded company-defined sales quotas.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed returns, exchanges and refunds in accordance with store policy.
- Informed customers of promotions to increase sales productivity and volume.
Leader
City Of Guayama
06.2012 - 07.2012
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
Education
Accounting And Languages
University of Puerto Rico
San Juan, PR2016
High School Diploma - Languages
Guamani Private School
Guayama, Puerto Rico05.2010
Skills
- Customer experience
- Hospitality Service Expertise
- Fast learner
- Boarding Coordination
- Teamwork and Professionalism
- Ability to be a Leader
- Customer Needs Assessments
- Loyalty Building
- Staff Management
- Recognition Programs
- Microsoft Word
- Fluent Spanish Speaker and Basic Portuguese
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Flight Attendant
Jetblue
10.2022 - Current
Store Manager
The Children's Place
01.2018 - 10.2022
Cashier
Sephora
01.2017 - 01.2018
Assistant Store Manager
The Children's Place
01.2016 - 01.2018
Store Lead
The Children's Place
01.2014 - 01.2016
Leader
City Of Guayama
06.2012 - 07.2012
Sales Associate
The Children's Place
01.2011 - 01.2014
Accounting And Languages
University of Puerto Rico
High School Diploma - Languages
Guamani Private School