Ambar Michelle Burgos Gonzáles
Totowa,NJ
Summary
Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional environment.
Expert in handling check-ins and check-outs, answering customer queries and solving problems. Proven ability to build guest relationships and ensure satisfaction.
focused on maximizing customer satisfaction with delicious foods. motivating staff to achieve new heights of skill and performance. Fitness enthusiast with experience working in fitness clubs and gyms. Committed to ensuring guests feel welcomed and comfortable.
Overview
1
1
year of professional experience
Work History
RESTAURANT SUPERVISOR
UV BAR
CABARETE, DOMINICAN REP.
09.2023 - 01.2024
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Trained new employees on restaurant policies and procedures.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
FRONT DESK AGENT
ULTRA VIOLET
CABARETE, DOMINICAN REP.
03.2023 - 09.2023
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Supervised daily operations of hotel front desk in absence of manager.
- Coordinated with internal departments to handle wide range of guest needs.
- Input and confirmed reservations for guests.
- Computed bills, collected payments and made change for guests.
FRONT DESK GYM RECEPCIONIST
SURF N ROLL
CABARETE, DOMINICAN REP.
10.2022 - 01.2023
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Handled customer inquiries in person, via telephone, or email.
- Processed membership applications and payments accurately and efficiently.
- Provided information on class schedules, pricing plans, and available services.
- Monitored the gym floor to ensure safety regulations were followed by patrons.
- Developed relationships with regular customers through friendly conversation and personalized service.
- Collected payments, renewed memberships and resolved billing issues.
Education
High School Diploma -
NEW LIFE
SOSUA, DOMINICAN REPUBLIC07.2022
Skills
- Excellence computer managements
- High level of customer service
- Reservation Management
- Customer Service Best Practices
- Liquor Law Compliance
- Guest Satisfaction
- Oral And Writing Communication
- Registration Processing
- Payment Processing
- Administrative Support
- Reception Desk Management
- Marketing support
- Cash handling experience
Languages
- SPANISH, NATIVE
- ENGLISH, FLUENT 'WRITTEN AND SPOKEN'
References
Francheska Quintana.
Phone no: +1 849 405 1640
Email: franny1403@gmail.com
Languages
Spanish
Native/ Bilingual
English
Professional
Reference
- Rodney Geminder
- Phone no: + 829 939 6440
- Email: rodney.geminder@gmail.com
Reference
- Nilda Brea
- Phone no: +929 535 3136
- Email: nildacabareef@gmail.com
Reference
- Ninoska Sagrario
- Phone no: +1 829 262 0032
- Email:
reference
- Melissa Reynoso
- Phone no: 201 320 3519
- Email: reynoso.mel@gmail.com
Timeline
RESTAURANT SUPERVISOR
UV BAR
09.2023 - 01.2024
FRONT DESK AGENT
ULTRA VIOLET
03.2023 - 09.2023
FRONT DESK GYM RECEPCIONIST
SURF N ROLL
10.2022 - 01.2023
High School Diploma -
NEW LIFE