Ambar Pacheco-Medrano
Norfolk,VA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
8
8
years of professional experience
Work History
Centralized Intake Coordinator
Saber Healthcare
Norfolk, VA
10.2021 - Current
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Completed intake assessment forms and filed clients' charts.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Entered referrals into appropriate system based on type of referral obtained.
Referral Intake Coordinator
Therapeutic Alliance Culture
Virginia Beach, Virginia
03.2021 - 10.2021
- Determine mental health needs and establish care requirements
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medical Front Desk
SMOC
Chesapeake , VA
01.2021 - 03.2021
- Scanning pertinent patient information into EMR including patient authorizations, recent labs delivered by the patient, etc
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Administrative Assistance
Commonwealth Accident Injury Law Offices
Norfolk, VA
05.2019 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Executed record filing system to improve document organization and management.
Member Coordinator
UPIC
Norfolk, VA
09.2018 - 01.2019
- Worked under minimal supervision
- Maneuvered well in NextGen
- Reassured and assisted patients who experienced trauma
- Answered average of 130 calls, emails and faxes per day.
- Responded proactively and positively to rapid change.
Medical Receptionist and Scribe
Guy Trengove M.D
Norlf, VA
07.2018 - 09.2018
- With AdvancedMD
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Performed documentation within the EHR system
- Helped patients complete necessary medical forms and documentation.
- Gathered and analyzed physician-patient visits
- Adhered to strict HIPAA guidelines to protect patient privacy.
Member Coordinator
Clover Health
Jersey City , New Jersey
04.2018 - 06.2018
- Worked with Facet
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of insurance and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Phone Operator
Union County Orthopedic
Linden, NJ
12.2017 - 04.2018
- Researched required information using available resources
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Worked with MedEvolve Research required information using available resources
- Informed patients of their copayments and any extra expenses
- Pleasantly greeted all callers and asked how to be of assistance.
Sales Advisor
Geox
New York, NY
12.2013 - 01.2017
- Recommend additional products or cost-effective alternatives to enhance service and satisfaction
- Maintained a well-organized dressing room and show floor
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Phone Operator
Damian Family Health Care Center
The Bronx, NY
04.2015 - 09.2016
- Properly direct inbound calls in phone queues to improve call flows
- Remind patients of upcoming appointments
- Multi-task at an exceptional paced to provide good customer service with a high call volume
- Maintain multiple phone lines while providing a positive call atmosphere
- Schedule and reschedule appointments based on insurance and availability using our designated EMR system
Education
High School Diploma -
High School Of Graphics Communication Arts
New York, NY06.2011
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Data Entry
- Good Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Centralized Intake Coordinator
Saber Healthcare
10.2021 - Current
Referral Intake Coordinator
Therapeutic Alliance Culture
03.2021 - 10.2021
Medical Front Desk
SMOC
01.2021 - 03.2021
Administrative Assistance
Commonwealth Accident Injury Law Offices
05.2019 - 04.2020
Member Coordinator
UPIC
09.2018 - 01.2019
Medical Receptionist and Scribe
Guy Trengove M.D
07.2018 - 09.2018
Member Coordinator
Clover Health
04.2018 - 06.2018
Phone Operator
Union County Orthopedic
12.2017 - 04.2018
Phone Operator
Damian Family Health Care Center
04.2015 - 09.2016
Sales Advisor
Geox
12.2013 - 01.2017
High School Diploma -
High School Of Graphics Communication Arts